Dior south africe online fraud

I received the wors service from Dior online menlyn store the last week. I ordered an online parcel and Dior indstructed the courier to deliver to the incorrect address. It took me days to get this confirmation from them. They then expected me to collect the parcel from the incorrect address. I request a refund or a new parcel and I am yet to receive anything. I suspect fraudelnt activities here. Be careful of ordering online - you will lose money