Dip n dip - What a waste.

After viewing a tick tock video I couldn’t wait to try Dip n dip. Apparently an international company we came across the branch in canal walk and was greeted warmly upon entrance and that is where the good news ends… We ordered the chocolate pancakes and chocolate fondue with sides. 1 of the main sides (cream puffs) was not in stock - as on a Monday afternoon after 1pm their stock hadn’t arrived yet- we were offered a replacement which in fact was pineapple and they were out of stock too. We were the only 2 people in the restaurant, after 20min I noticed the pancakes were ready to be served but were just on the counter while the waiter and the manager ran out to pick and pay to buy ready cut pineapple and charge us the exorbitant price for the fondue. At this point we had been waiting for 40min and only received our bottled water which we were forced to buy because the owner refuses to serve tap water with lemon and ice. We decided to cancel everything. The manager was so unprofessional coming from pick n pay thinking she saved the day but we were not interested to stay. I would never recommend dip n dip to anyone. Your money best spent somewhere else.