Disgusting service, dip n dip V&A

We got to dip n dip in V&A for something sweet since my husband is back in South Africa after being away for 3 months. We were hoping to get something that would satisfy our sweet craving. Got to the “reception”, was shown our table and were seated. We were 6 adults and a 2 year old, nothing was child friendly. We had to grab another seat for her to sit. We were handed menus that were torn apart, and sat for about 20 minutes. No one came to our table to introduce themselves as our waiter, nothing the service was horrendous!!!