KD
Kelly P
Active since Aug 2014
7
Reviews
0
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Reviews
7 reviews16 months ago
Woolworths: Pathetic management
I am so utterly disgusted in the hostility I was met with in the Woolworths Canal Walk branch last night by management. I own a constantly booked out Airbnb and schedules are extremely tight - especially given the time of year. The Nespresso machine in the Airbnb broke and I urgently needed a new one. After searching the internet, I found the Woolworths promotion on the app and thought that I needed it urgently, I checked store availability and the app said that Canal Walk branch is most likely to have stock. Be that as it may, I ventured to Canal Walk and wanted to get the machine. Prices in store was different to that of the app. I asked for a manager to be called because no where on the app is it stated that the promotion was on the APP ONLY so, naturally, I queried this but the way this was handled was pathetic!! Manager Rushana comes - rolling eyes and all - I explain to her very decently what my situation is and her constant answers were , without even letting me finish “but I can’t override a price in store for an app price”. She then walks away, on the phone and there I stand, without any answers - she doesn’t inform me what her next step is - NOTHING!!!! Next thing, she comes back with 2 other individuals who I’m assuming is in management too - and they now stand there, looking at me as if I’m some crazy person! What pathetic management!!! How do you treat customers that way with absolutely no interest in assisting paying customers - when I asked her how I should go about this , she told me to order online and that it would take 2 days to deliver very sarcastically. I went online, bought the machine only for expected delivery date to be 30 December and because the machine is needed, I had to pay R75 for express delivery. PATHETIC!!!!!
0 replies
17 months ago
Disturbed client
I am writing to express my deep frustration and disappointment regarding the wedding ring purchased from the Kenilworth Centre store in 2017. The ring, which has only been worn for approximately five years, has developed serious issues that are not only frustrating but also concerning. Specifically, the main diamond has fallen out of the setting, and upon taking it to a local jeweller in Australia for evaluation (because I reside there), I was informed that the gold in the band is insufficient to securely hold the diamond. The jeweller noted that even if the ring is repaired, the problem will likely persist due to the poor quality of the metal used in the band and the poor craftsmanship. It is truly baffling how a ring that has only been worn for such a short period could develop broken claws and lose its diamond. This situation is unacceptable, particularly when the ring was intended to be a symbol of lasting commitment and value. I could have lost the diamond entirely, which could have resulted in both financial loss and emotional distress. When I took the ring to your store for assistance, I was met with an extremely unprofessional and dismissive attitude. Instead of offering solutions or taking responsibility for the faulty craftsmanship, I was blamed entirely for the issue, which I find both unfair and unhelpful. It has been almost 3 weeks later, I keep calling the store to speak to higher management, only to be treated like filth and told “there is no store manager in the store”. How does that become a paying clients problem? I respectfully request a thorough investigation into this matter and that appropriate steps be taken to rectify the situation. I am seeking either a full repair, with the assurance that the problem will not recur, or a replacement of the ring with one that meets acceptable quality standards which I don’t believe can done, the ideal solution would be a complete refund - to the current value of the ring. I trust that as a reputable company, you will take my concerns seriously and work to resolve this issue promptly. I look forward to your response.
56 replies
38 months ago
Missing ingredients
I have ordered a 514 from the West Coast Village branch, only for my 514 to reach me without cashew nuts. When I call them to tell them and give them a chance to correct it, the voice on the other side tells me that the next time I order, I’ll get a double portion of cashews. But that wasn’t the point, the fact that the simply Asia I had infront of me had absolutely no nuts! How disappointing. Before going to social media with this branch, I thought I’d give them another chance to fix what they’ve messed up!
106 replies
52 months ago
Disgusting service, dip n dip V&A
We got to dip n dip in V&A for something sweet since my husband is back in South Africa after being away for 3 months. We were hoping to get something that would satisfy our sweet craving. Got to the “reception”, was shown our table and were seated. We were 6 adults and a 2 year old, nothing was child friendly. We had to grab another seat for her to sit. We were handed menus that were torn apart, and sat for about 20 minutes. No one came to our table to introduce themselves as our waiter, nothing the service was horrendous!!!
0 replies
62 months ago
Disgusted customer!
If i could rate this store with a negative star, I would do it. I went in to the store looking for dining chairs and a butlers table and what an experience it was. I walked into the store, staff everywhere but not 1 comes to help. I took chairs down from their shelves and the staff were just doing their own thing. I moved on to looking for a price for the little table but couldn't find anything. As I moved the table around in search of a price the table fell from the shelf with 2 ladies standing 10 steps away from me. In the interim, i bruised my finger trying to stop the thing from falling on my head. When i got to the store manager who was very apologetic, she called one of the ladies who was part of the mothers meeting, Ms stroppy had the audacity to claim she didn't hear the table fall. Even after the table fell, still ,no one came to assist. I had to ask for someone to come help me. She knew very well to pick the thing up but claimed she didn't hear the table falling. Trying to get hold of the branch is a nightmare. What a nightmare!!!!!!!!!!
53 replies
102 months ago
disgusted!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
This message requires urgent attention. My grandmother and a friend visited the Spur Steak Ranch store in Kenilworth Centre, Cape Town yesterday. They went and ordered coffee and tea before ordering their meals as I would've joined them later on as this branch is always the branch of choice for us. The one ordered coffee and the other one tea. My grandmothers coffee was served in a mug, which was dirty, the coffee was weak and had oiliness floating on the top. The friend joining my grandmother, her tea was weak and extremely cold, her saucer was fatty and dirty at the bottom. They asked to speak to the manager so he could listen to their grievances. When they told him about their complaints he said "well tea is tea". Never have I ever come across something like this before. I called the store because my grandmother called me to say that they had left the store and went to another restaurant instead and that I should meet them at the other restaurant. I could not waste my time to go in there and address this disgusting and pathetic story. I called the store and asked to speak to the manager. The voice on the other end belonged to a female and my grandmother told me that the manager they had dealt with was a male. I asked her who she had relieved and asked for his name; unwilling to disclose this information I took up my concern with her. She apologized and asked if she could reimburse my gran and her friend to correct this terrible wrong. I agreed. Patricia was the name of the women I dealt with. At exactly 14:45 yesterday afternoon I called the store and asked to speak to Patricia, I couldn't even make out what the persons name was on the other end of the phone because she spoke so fast and had the most terrible attitude. In the most rudest of ways she said to me that Patricia was busy, I then asked if she would kindly ask Patricia to get back to me and she said "sure" and off the phone went. I haven't received a call from Patricia till this very hour. This situation has left me disgusted. The filth, the attitudes of the staff, everything is just disgusting. I feel as if my gran and her friend had been discriminated against by this manager whom they dealt with. He thought they are old and thought he could speak and do as he felt he could. This is unacceptable, disgusting, and completely and utterly disappointing
0 replies
132 months ago
KFC Ottery staff bad attitude, bad service. BAD EV
KFC Ottery is my all time favorite KFC because its around the corner from where I live and our family are big fans of KFC's food. We are regular customers at KFC Ottery and some staff members are familiar with myself and my sister already. One on particular evening, myself and my sister walk into a sort of empty place, there were hardly any people. So we stand in the line because there was about 2 people before us and behind us a staff member of KFC, the cashier has the audacity to ask my sister and I if the staff member behind us could be assisted first. I was totally gobsmacked. I get to the cashier and asked what the previous womens name was she says to me \oh I can't remember". The biggest load of bull I've ever heard! I place my order and receive my food after 22 minutes ecactly! By this time I was highly cheesed off"
76 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
6 (85.71428571428571%)