Bad Service

<p>I cancelled the contract on the 13/09/2016 from Telkom but no they charge me termination penalty while i didn't use the product and it was in a cooling off period.  They keep on giveing me reference number : ********** 9 and A ********** 3. Last month i receive the voucher for both contracts that I still have with Telkom  apologising about this cancelled product  but i'm still charged for termination penalty How? How come you apologise for giving your customer the wrong product at  the end you charge the customer for termination pernalty?  </p>