Poor Customer Service and Complaint resolution

I had an unfortunate bad experience at Dischem Carnival Mall on the 11 May 25 when I collected meds on a script (extract below) and then requested outstanding meds from a repeat script I’ve been receiving meds from. The staff struggled to find the script albeit i receive regular meds from another branch. I told them that it is possible that a 2nd profile existed, but my comments were ignored. It was just the way the staff handled the situation, and the dispenser was very abrupt and unprofessional. It could have been handled in a manner that would have been acceptable for me to postpone the collection to another day for my regular Dischem to dispense. After some consideration with the Pharmacist intervention, an attempt was made to contact my regular Dischem. That attempt was unsuccessful, and I left being frustrated. Please explore what the problem is from a Dischem perspective. I had no issues at other Dischem outlets. I collected Meds in Port Elizabeth when I was on holiday without hiccups. I have used Dischem East Rand Mall and Rynfield, also without any hiccups. I have since collected my meds from my regular Dischem and they advised Carnival Mall Dischem Manager of the profile no. This complaint was raised to the Pharmacy Manager, Charne Jooste but she has since not bothered to contact me.