Zero customer service at Discount Build

<p>Purchased a corner shower door (among many other items) on 29 October 2016 from Discount Build - Phoenix Industrial Park, KZN.</p> <p>In December 2016, one portion of the glass door broke into pieces (could be due to incorrect fitment). I immediately called Discount Building to speak to the same sales person (that I purchased the item from). I asked him if I could order another glass part. He said yes, but he just needs to wait for the factories to open again in mid-January. He took down my details and said that he would call me around 11 January with a price. 11 January comes along, no call received.</p> <p>I waited a week more and then called him back. He does not apologise for not calling. He then says that he will get another lady to find out about the price and she will call me back the next day. I waited the next day. No call received.</p> <p>I called Discount Build again and asked for the lady that was meant to give me feedback. She states that the initial sales guy did not tell her anything. As I give her my name and request, she sees a note from him left on her calendar. She apologies and says she is rushing off to a prayer but would call me back the following day. However - no call received.</p> <p>I physically go to the store over the next weekend (11 February). I see the sales guy there. No apology. Is ‘shocked’ that the other sales lady didn’t give me any feedback. He then says that he will call the factory right away. He chats on the phone and tells me it costs about R900. I tell him to order it and that I also required wooden doors. I told him let me know when all the items are ready so that I can come during the week to pay and then they could deliver.</p> <p>It is now 26 February 2017, and no feedback to date. This is EXTREMELY bad service - especially considering that I had purchased most of my items from them for a bathroom renovation and was willing to purchase more items. SHOCKINGLY BAD SERVICE.</p>