Disgusting service

Purchased item online,was advised a few days later it will only be available in 4 months ,I had to continuously follow up,requested to speak to manager without any success,I requested a refund and was advised that it will only be reflect within 7-10 working days,tried to call several times and was put on hold for close to 10 minutes every time,the shaken agent Lerato and manager Sharosh from main reef brand unprofessional and to date no refund processed