DISCOVERY TWO POT WITHDRAWAL HAS BEEN A NIGHTMARE!!!!

I have initiated a withdrawal on the 1st of March via website as well as on whatsapp. It stated it has gone through and is pending. Each day since I have been pending. Since Monday I have not received any form of communication with regards to any updates. I called in yesterday to find out how far my claim is as it states on the website "Pending" and estimated completion date is the 15th of March. The agent advised there is no claim on the system. WOW! I was then told to send screenshots of my whatsapp as well as what I am seeing on the website, and I will get a reference number withing 48 hours and then I will get a reference in 5 to 7 working days. So, for me to get just a reference number I have to wait till after the 15th. What sort of issue is this? I have to now wait on Discovery for just a reference number, noting that the process will drag even longer as you have to wait days on end just to get a response from there. I need this sorted out as a process cannot take so long and I cannot wait weeks on end. Tell me if there is a system glitch or if you guys do not want to pay me out. Thats it. I need this sorted ASAP!!!