Discovery Corporate & Employee Benefits
1.7|52 reviews
Responds in 31 hours 38 min
RM
Ramancia M
1 reviews | Active since Member
24 Feb 2026, 06:46
GLOBAL EDUCATOR PROTECTOR
I am so disgusted with Discovery Employee Benefits. My son is a Global Educator Protector beneficiary for his late father. The turnaround time for a claim on their website says it's 15 working days. I'm not telling you a word of a lie I had to wait two months before the claim could be resolved after sending numerous emails and calls to Discovery. It's actually sad how willing they are to take people's money while their still alive and promise to look after their loved ones when their still alive but once the person is gone you would have to see for themselves. Horrible people.
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Replies (53)Discovery Corporate & Employee Benefits's replyOfficial
24 Feb 2026, 06:58Hi Ramancia,
We're sorry to hear about your experience. Your satisfaction is essential to us, and we'd like to make it right.
We have initiated an investigation into this matter and will provide you with regular feedback to keep you updated on progress.
Please note that we have tried to call you however we were unable to reach you.
We would like to reassure you of our commitment to service excellence, and we will endeavor to resolve this matter as speedily as possible.
Should you have any questions, please contact us on number 0860 54 33 22 or email group_risk_complaints@discovery.co.za
Regards,
Discovery Corporate and Employee Benefits Complaints Department
We're sorry to hear about your experience. Your satisfaction is essential to us, and we'd like to make it right.
We have initiated an investigation into this matter and will provide you with regular feedback to keep you updated on progress.
Please note that we have tried to call you however we were unable to reach you.
We would like to reassure you of our commitment to service excellence, and we will endeavor to resolve this matter as speedily as possible.
Should you have any questions, please contact us on number 0860 54 33 22 or email group_risk_complaints@discovery.co.za
Regards,
Discovery Corporate and Employee Benefits Complaints Department
Best regards,
Discovery Corporate & Employee Benefits's reply24 Feb 2026, 06:58
Official
Hi Ramancia,
We're sorry to hear about your experience. Your satisfaction is essential to us, and we'd like to make it right.
We have initiated an investigation into this matter and will provide you with regular feedback to keep you updated on progress.
Please note that we have tried to call you however we were unable to reach you.
We would like to reassure you of our commitment to service excellence, and we will endeavor to resolve this matter as speedily as possible.
Should you have any questions, please contact us on number 0860 54 33 22 or email group_risk_complaints@discovery.co.za
Regards,
Discovery Corporate and Employee Benefits Complaints Department
We're sorry to hear about your experience. Your satisfaction is essential to us, and we'd like to make it right.
We have initiated an investigation into this matter and will provide you with regular feedback to keep you updated on progress.
Please note that we have tried to call you however we were unable to reach you.
We would like to reassure you of our commitment to service excellence, and we will endeavor to resolve this matter as speedily as possible.
Should you have any questions, please contact us on number 0860 54 33 22 or email group_risk_complaints@discovery.co.za
Regards,
Discovery Corporate and Employee Benefits Complaints Department
Best regards,