Withdrawal from Discovery

I submit an application for a two pot withdrawal 07 January 2026. Discovery invest informs me the turn around time is 7 to 10 working days. I receive a withdrawal illustration from them and send it back on 09 January 2026. On 19 January 2026 they inform me that they requested a tax directive from SARS.

On 21 January 2026 Discovery invest informs me that i must indicate to them if it is a partial or full withdrawal, on there form there is only full withdrawal on the second form they send they put partial withdrawal. I need the money as we had a death in the family but i am still waiting 12 days later. I contact there call centre and are advise please call us back on Tuesday and they are busy with it.

The service is bad, poor you must contact them they cant even call you with progress no customer service at all.