Disappointing Team Vitality Experience

I am not happy with Vitality in terms of delivering what they promised for team vitality. I have been part of team vitality for the past 3 years. However, I have only received 1 club Tshirt, seeing that this is my third year on Team Vitality, I should have a third shirt by now.

Secondly, I have been entering Vitality races since 2024, I am supposed to get Cashback or Miles. I have never received either of those, 5 months later since I raised my first query, I am waiting. The last feedback was that they cannot see what races I have entered or havent. This doesnt make sense because if I was automatically awarded the vitality points for these races, why cant my cashback be awarded automatically too????????