Formal Complaint: Unprofessional Conduct and Wasted Time

To Whom It May Concern,

I am writing to express my extreme dissatisfaction with the service provided by Dish Africa Sat!, specifically by Ashley Ndlovu.

Over the past week, I have engaged in numerous correspondences via email and telephone, trying to finalize an installation. Throughout this process, there have been multiple mistakes with the quotation, as shared in previous emails, leading to delays and confusion.

However, the culmination of my frustration was the sudden and last-minute request for me to provide a step ladder for your installation team. Not only was this request unexpected and unprofessional, but it also highlighted a significant oversight and lack of preparation on your part. Following this, I was further taken aback by the advice to seek services from another installer simply because your team lacked basic equipment.

I had set aside time, made necessary preparations, and patiently waited for your team to arrive and complete the installation. The entire experience has been fraught with inefficiencies, miscommunication, and a sheer lack of respect for my time.

I urge you to take immediate actions to address these issues within your company to ensure no other customer has to endure such an exasperating experience.

Furthermore, for transparency and to make other potential customers aware, I will be sharing my experience on hellopeter.com. It’s essential that potential customers know what to expect when dealing with Dish Africa Sat!.

I expect an immediate response and an appropriate resolution to this matter