AA
Anil A
Active since Oct 2020
6
Reviews
0
Industries
Reviews
6 reviews4 months ago
They bolt away with your money!!!
I am lodging this complaint after receiving no follow-up from Bolt regarding a serious issue that affected my customer and my business. 1. The driver knowingly accepted a parcel he was not authorised to transport. This was a ride-hailing trip, not a delivery trip. The driver knew he had no passenger, yet took the parcel anyway. If it was the wrong service type, he should have declined the trip and advised me to reorder via Bolt Send. He did neither. 2. The driver refused to complete the delivery. The instruction was clear: Deliver the order to the client’s door inside her estate. Instead, he attempted to leave the estate without delivering it. When questioned, he claimed he knocked on her garage door and “nobody answered.” This was untrue. My client personally confirmed he never left his vehicle—she watched him stay seated the entire time. 3. This caused unnecessary stress for my client. This was a R2,000 food order for a family gathering. She was forced to leave her home to fetch the food from security. To maintain my business reputation, I had to personally compensate her with a R300 voucher from my own pocket. 4. Bolt’s response shifts blame to the customer. Bolt rep**** stating I used the wrong service, and that the driver “followed procedure.” This ignores three critical facts: • The driver should not have taken the parcel. • He refused clear instructions. • He misrepresented his actions. A driver cannot accept money for a service he is not authorised to provide, refuse to deliver, and then be defended as “following procedure.” 5. This is not acceptable. Bolt cannot: • Take my money, • Accept a parcel their platform prohibits, • Deliver half a service, • And then absolve responsibility. I request the following: 1. A full review of the incident. 2. Accountability for the driver’s actions. 3. A refund for the incomplete service. 4. Assurance this will not happen to other customers or businesses. Bolt, this situation is not about a wrong booking — it’s about conduct, honesty, and basic accountability.
0 replies
32 months ago
Appreciation for Prompt Rectification
Just had an issue resolved impressively by Dish Africa Sat!. A big shoutout to Shepherd and the team for taking feedback to heart and ensuring a swift and satisfactory resolution. Professionalism and dedication to customer satisfaction shine through. Highly recommend! 🛰️
0 replies
32 months ago
Formal Complaint: Unprofessional Conduct and Wasted Time
To Whom It May Concern, I am writing to express my extreme dissatisfaction with the service provided by Dish Africa Sat!, specifically by Ashley Ndlovu. Over the past week, I have engaged in numerous correspondences via email and telephone, trying to finalize an installation. Throughout this process, there have been multiple mistakes with the quotation, as shared in previous emails, leading to delays and confusion. However, the culmination of my frustration was the sudden and last-minute request for me to provide a step ladder for your installation team. Not only was this request unexpected and unprofessional, but it also highlighted a significant oversight and lack of preparation on your part. Following this, I was further taken aback by the advice to seek services from another installer simply because your team lacked basic equipment. I had set aside time, made necessary preparations, and patiently waited for your team to arrive and complete the installation. The entire experience has been fraught with inefficiencies, miscommunication, and a sheer lack of respect for my time. I urge you to take immediate actions to address these issues within your company to ensure no other customer has to endure such an exasperating experience. Furthermore, for transparency and to make other potential customers aware, I will be sharing my experience on hellopeter.com. It’s essential that potential customers know what to expect when dealing with Dish Africa Sat!. I expect an immediate response and an appropriate resolution to this matter
0 replies
53 months ago
How to go from pillar to post!
I made an online purchase at Istore using my Standard bank cheque card. Due to a long wait for the item, I decided to cancel my order and request a refund. Istore recessed my request for a refund timeously and asked me to wat 5-10 working days for the funds to reflect. Since 22 November, the monies never came back to my account and so I asked for a POP. The POP clearly states that the refund was successful but the monies have still not reflected into my bank account. I called the bank today and the lady told me that if the monies is not in my account then it’s a problem with the merchant. Is it still the merchants problem that even though they gave me a successful refund verification? I’ve had the same issue about 2 months ago which the bank rectified. Monies are taken from my account in an instant, but takes weeks to process a refund! Who do I ask now for assistance?
53 replies
66 months ago
Better then good service!!!
I am super impressed with the consistently high level of service Ive been receiving from Host Africa support Team viz Charl Kemp. At first I thought it perhaps he was just having a good day, and I time went I realised that this was the standard set by himself.
56 replies
67 months ago
No Service, No Delivery!!!
Aranex orouds itself with quick delivery and safety of your package. Nothing can be further from the truth! My parcel has been with them since 22 September and according to their own system has now been delivered!!! To who??, I’m not sure! I’ve given them my full delivery address, when proof of payment was made. Sent another 2 emails confirming a delivery address, and not a single response from Lebogang Motaung, Khangweli Netshisaulu, or ALL JNB RX HUB INVOICING!
0 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (66.66666666666667%)