Truly disappointing service from an alarm company

When us as individuals, conclude agreements with private companies to render monitoring and armed response services, what we are seeking in effect is protection from criminals. The monitoring and response provided by District Watch through the control room, failed to meet the standards of a reasonable security company. On 11 Jan 23, my house alarm triggered and I was not home. On arrival, I noticed the alarm going off and disarmed the sound and waited for a call from the control centre, whilst pulling my vehicle into the yard. After 15 minutes there was no call and I decided to call the district watch control centre. The consultant advised that they did not pick up any alarm triggers and later advised that the reason for this was that our armed response service was canceled a while back, which was shocking as we didn't cancel our payments or their services and monies were being deducted as per normal. Their radio link is still on our premises and few weeks back their sales agent was on our premises to quote on an upgrade to our system. During all this time we thought we were under the protective services of our alarm company. These cumulative shortcomings point towards a breach of contract by District Watch. After much discussion with the call centre, they decided to activate our system, until they could figure out why it was deactivated in the first place, without our consent. The issue with this was that they could only activate it after midnight and should we face a real threat before midnight, we would have to call in for support. With loadshedding at its highest and breakins being frequented in the area, we feel unsafe and now to face these irregularities from a security company is unacceptable. This should be an eye opener to security companies that if they don’t provide an effective service, and there is a break-in, they could find a court holding that they are in breach of contract with their clients. And that, in turn, could lead to serious claims for damages. I have requested feedback from DW regarding the cancelation and was told they will come back to me. It's now been 2 days since my request and to date have not received a call. I look forward to hear from DW