Unprofessional service and horrible manicure

My friend and I went for a manicure and after 2 hours we ended up leaving with nails that were bubbling and still wet. The lady attempted to do my nails 4 times and it was still bubbling. My friends nails were still wet after this time because they couldn't access the room in which the quick dry was in. They gladly accepted my money and did not offer to refund me. I left very unhappy and explained the situation to the receptionist as the manager was not in on this day. I was told the manageress would call me the next day..Saturday. She did not. I called Sunday and was told she gets in at 12:30 and that she was given the message yesterday to call me. It was 13:45 and I had not heard from her so I called again. I was told she had just stepped out. I asked when she would be back and I was told in 15min to 30min. I was told that she is entitled to a lunch break. That is all fair and well except that she only got in at 12:30 and takes an hour lunch an hour later? I'm not surprised. I dont see her ever planning on phoning me hence my reason for posting this. Their service and attitude is shocking. Unless u want bubbling nails and have 3 hours then don't bother going and wasting money.