Dishonest Practices and Terrible Customer Service

I had a terrible experience with DIYSHOP. I ordered drip tape from their website, selecting the 23-metre option from their drop-down menu. When it arrived, I realised the item wasn’t fit for purpose and couldn’t be used.

I called their contact number to discuss a return, but the person who answered was incredibly rude and unhelpful. They claimed that the item was non-refundable because it was a “custom measurement.” This is nonsense—the 23-metre option is clearly listed as a standard selection on their website.

If it’s a standard option, why wouldn’t they accept the return and resell it to another customer? It feels like nothing more than an excuse to avoid honouring returns. This kind of dishonest practice and poor customer service is unacceptable.

I wouldn’t recommend dealing with DIYSHOP — beware if you’re considering making a purchase.