Shocking service made matters worse, and they don't care.

Completely appalled at the lack of service! March 2024 I contracted Dean to stop the rain coming in, in an indoor courtyard. After much follow up he finally sent a team in August to install a new box gutter which he said would resolve the problem. It rained even more indoors. I informed him I'd have guests from the 12th of December and the work needed to be fixed as it was a shoddy job. He sent his guys in again, and I let him know the same day that the rain is coming in and now filling buckets. It is dangerous to walk in the courtyard and the guests cannot use the room despite flying across the world and he knew that was the case. Many promises to send the workers and then not sending them. Deposit paid, he sent me an invoice for finished work when the brief to stop the rain getting in has not been fulfilled. To make matters worse the lack of attention to the job means there is mould in the ceiling. The client service is appalling. For a company that specialises in roofing and damp-proofing, 10 months on and a simple box cutter seal is still not working with rain entering the house like a curtain. Furthermore my guests were forced to check in during peak season and he literally doesn't care. I have photos, videos and chats to prove all the above and I reserve all rights to legal action due to complacency and lack of service.