Extremely appalling service

I am writing to express my extreme dissatisfaction with the handling of my license card application at the DLTC CENTURION GAUTRAIN STATION. Despite confirming its arrival 3 weeks ago,they told me they still need to file the received batch and I should come back a week later to collect. I have done as asked and they keep turning me away, today 3 weeks later I have spent 3 hours at that office with them going through their messed up filing looking for my license card to no avail.

At 16:40 and because they want to go home they claim it is still awaiting delivery from Cape Town despite having been in a que with people that app**** weeks after me quing for collection and they have received their license cards from the very same centre!!! They refuse to do a temp license despite their agents confirming my card has been misplaced!!! The lady claiming to be a supervisor told the agent to lie to me with the Cape Town story unaware that I am standing behind her!!! Dismissed me with a stamped piece of paper that I must produce to traffic officers to prove that I am awaiting my license!!!

This whole contradiction and carelessness is unacceptable and I am beyond livid to say the least. I am not one to cause a scene and that is the only reason I left that office today however am not satisfied that I am without a license and they are not willing to take responsibility or even commit to resolving this.