CD
Centurion DLTC (Gautrain Station)
Unclaimed Business
Government & Ombudsman Services|1|2 Reviews (last 12 months)|This business does not respond to reviews
CD
Centurion DLTC (Gautrain Station)
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Government & Ombudsman Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Centurion DLTC (Gautrain Station)
Centurion DLTC (Gautrain Station) has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Centurion DLTC (Gautrain Station) across 38 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDP
Dineo P
1 reviews | Active since Jan 2020
3 Feb 2026, 17:15
Shocking Service DLTC Centurion Gautrain
Today - I had the most horrific experience, the one that reinforces negative stereotypes about civil servants, just when Government is doing it's best to erase this. I arrived at the licensing department and they were already two hours behind, I'm not sure how that happens when they have a schedule in place. I was 10 minutes late and I agreed that I will get in with the next group. The lady who sits at the front desk, the one who monitors the que forbed me off when it was my time. She wasn't clear as to when I will be allowed nor what the process is, she openly humiliated me without clarifying the rules. She was disgustingly rude with customers who were enquiring about a few things. She lacked approach and professional etiquette. Ultimately she instructed her colleague to get me out. I was turned back at 14h00, while their office was far from closing. This manner and behavior are shocking from people who are supposed to serve our citizens. I do hope that this is looked carefully to ensure efficiency. I will be relating this story wildly to protect others from this shocking experience.
Helpful (0)
|Replies (0)DP
Dineo P
1 reviews | Active since Jan 2020
3 Feb 2026, 17:15
Shocking Service DLTC Centurion Gautrain
Today - I had the most horrific experience, the one that reinforces negative stereotypes about civil servants, just when Government is doing it's best to erase this. I arrived at the licensing department and they were already two hours behind, I'm not sure how that happens when they have a schedule in place. I was 10 minutes late and I agreed that I will get in with the next group. The lady who sits at the front desk, the one who monitors the que forbed me off when it was my time. She wasn't clear as to when I will be allowed nor what the process is, she openly humiliated me without clarifying the rules. She was disgustingly rude with customers who were enquiring about a few things. She lacked approach and professional etiquette. Ultimately she instructed her colleague to get me out. I was turned back at 14h00, while their office was far from closing. This manner and behavior are shocking from people who are supposed to serve our citizens. I do hope that this is looked carefully to ensure efficiency. I will be relating this story wildly to protect others from this shocking experience.
0
Replies (0)EN
ENETTE N
1 reviews | Active since Jan 2020
15 Jan 2026, 16:16
Worst Experience Ever
I am writing to formally lodge a complaint regarding the poor service I received at Centurion Station today. My card kept reflecting as “invalid” when I tapped out, and I was instructed to proceed to customer service. Upon arrival, I was assisted by a staff member named Kgomotso Sene, whose conduct was extremely unprofessional and discourteous. Earlier that morning, I had loaded my Kelva card with R79 for a return trip to Sandton. Unfortunately, the security officer who assisted me with the loading process appears to have done so incorrectly. When I explained this situation to Ms Sene, instead of calmly explaining how the error may have occurred or offering a solution, she was rude, dismissive, and showed no willingness to assist. I had to repeat myself several times and was left to ask what steps needed to be taken, as no guidance was offered. As a result of this situation, I was forced to pay R158, which is double my usual fare of R79. This was not only unfair but extremely frustrating, especially considering the error was not of my making. The manner in which this matter was handled left me feeling disrespected and unheard. Customer service should aim to assist and resolve issues professionally, not make commuters feel uncomfortable or at fault. I trust that this complaint will be taken seriously and that appropriate steps will be taken to address both the incident and the conduct of the staff member involved. This is an experience I will not easily forget.
Helpful (0)
|Replies (0)EN
ENETTE N
1 reviews | Active since Jan 2020
15 Jan 2026, 16:16
Worst Experience Ever
I am writing to formally lodge a complaint regarding the poor service I received at Centurion Station today. My card kept reflecting as “invalid” when I tapped out, and I was instructed to proceed to customer service. Upon arrival, I was assisted by a staff member named Kgomotso Sene, whose conduct was extremely unprofessional and discourteous. Earlier that morning, I had loaded my Kelva card with R79 for a return trip to Sandton. Unfortunately, the security officer who assisted me with the loading process appears to have done so incorrectly. When I explained this situation to Ms Sene, instead of calmly explaining how the error may have occurred or offering a solution, she was rude, dismissive, and showed no willingness to assist. I had to repeat myself several times and was left to ask what steps needed to be taken, as no guidance was offered. As a result of this situation, I was forced to pay R158, which is double my usual fare of R79. This was not only unfair but extremely frustrating, especially considering the error was not of my making. The manner in which this matter was handled left me feeling disrespected and unheard. Customer service should aim to assist and resolve issues professionally, not make commuters feel uncomfortable or at fault. I trust that this complaint will be taken seriously and that appropriate steps will be taken to address both the incident and the conduct of the staff member involved. This is an experience I will not easily forget.
0
Replies (0)DL
Dickson L
1 reviews | Active since Jan 2020
17 Mar 2025, 13:43
Credit Transfer to Gautrain Card
I attempted to purchase return ticket from Bosman to Park Station and the money was deducted from my account but my Gautrain card was never credited. I am told that we will have to request an online refund and this is the only money I had.I don't know how Gautrain thinks I am gonna make it to work for the next two days..I need my card to be reloaded for my travelling..
Helpful (0)
|Replies (0)DL
Dickson L
1 reviews | Active since Jan 2020
17 Mar 2025, 13:43
Credit Transfer to Gautrain Card
I attempted to purchase return ticket from Bosman to Park Station and the money was deducted from my account but my Gautrain card was never credited. I am told that we will have to request an online refund and this is the only money I had.I don't know how Gautrain thinks I am gonna make it to work for the next two days..I need my card to be reloaded for my travelling..
0
Replies (0)JE
Jonathan E
1 reviews | Active since Jan 2020
13 Mar 2025, 11:31
DLTC Centurion - Gautrain Station
Went through to apply for a temporary drivers license and received the best service ever. From the young lady assisting you as you arrive and checking that you have everything you need and that it's completed correctly, to the young man conducting the eye test. Thank you for a stress-free experience.
Helpful (0)
|Replies (0)JE
Jonathan E
1 reviews | Active since Jan 2020
13 Mar 2025, 11:31
DLTC Centurion - Gautrain Station
Went through to apply for a temporary drivers license and received the best service ever. From the young lady assisting you as you arrive and checking that you have everything you need and that it's completed correctly, to the young man conducting the eye test. Thank you for a stress-free experience.
0
Replies (0)TS
Tshepo S
1 reviews | Active since Jan 2020
6 Mar 2025, 07:00
Poor Service and Consistent Late Arrivals in Samrand
Dear Gautrain Management Team, I am writing to express my disappointment and frustration with the consistently poor service provided by Gautrain's minibus service in Samrand. As a regular commuter, I have experienced frequent late arrivals, which have resulted in me and many other passengers being late for work. It is puzzling to me that the bus drivers and staff seem to arrive on time for their own work shifts, yet they fail to provide the same level of punctuality for their passengers. As working professionals, we rely on a reliable transportation service to get us to our destinations on time. Unfortunately, Gautrain's minibus service has consistently fallen short of this expectation. I urge you to investigate this matter and take necessary steps to improve the service. This may include reviewing the bus schedules, driver performance, and communication systems to ensure that passengers are informed of any delays or disruptions. I hope that you will take my complaint seriously and take prompt action to address the issues. I look forward to seeing improvements in the service. Thank you for your attention to this matter.
Helpful (0)
|Replies (0)TS
Tshepo S
1 reviews | Active since Jan 2020
6 Mar 2025, 07:00
Poor Service and Consistent Late Arrivals in Samrand
Dear Gautrain Management Team, I am writing to express my disappointment and frustration with the consistently poor service provided by Gautrain's minibus service in Samrand. As a regular commuter, I have experienced frequent late arrivals, which have resulted in me and many other passengers being late for work. It is puzzling to me that the bus drivers and staff seem to arrive on time for their own work shifts, yet they fail to provide the same level of punctuality for their passengers. As working professionals, we rely on a reliable transportation service to get us to our destinations on time. Unfortunately, Gautrain's minibus service has consistently fallen short of this expectation. I urge you to investigate this matter and take necessary steps to improve the service. This may include reviewing the bus schedules, driver performance, and communication systems to ensure that passengers are informed of any delays or disruptions. I hope that you will take my complaint seriously and take prompt action to address the issues. I look forward to seeing improvements in the service. Thank you for your attention to this matter.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
4 Mar 2025, 06:26
Unreliable
Gautrain has become problematic. In the same month we had an issue of cables being damaged by a borehold from a private property. This meant we had to travel by bus to Rosebank then catch a train to our destination. This delayed travelling time and led to extra transport costs. A week later their buses were not operational because of a salary dispute with the drivers. This morning (4 March 2025) i arrived at parkstation to catch a 07h00 only to leave after 07h30 because of a 'technical problem. Now the time is 08:23 and we are only now heading to Pretoria Station. A very stresfful delay. Missed meetings. Many of the customers will return to using their cars because this is unacceptable
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
4 Mar 2025, 06:26
Unreliable
Gautrain has become problematic. In the same month we had an issue of cables being damaged by a borehold from a private property. This meant we had to travel by bus to Rosebank then catch a train to our destination. This delayed travelling time and led to extra transport costs. A week later their buses were not operational because of a salary dispute with the drivers. This morning (4 March 2025) i arrived at parkstation to catch a 07h00 only to leave after 07h30 because of a 'technical problem. Now the time is 08:23 and we are only now heading to Pretoria Station. A very stresfful delay. Missed meetings. Many of the customers will return to using their cars because this is unacceptable
0
Replies (0)BM
Busisa M
1 reviews | Active since Jan 2020
30 Oct 2024, 16:33
Extremely appalling service
I am writing to express my extreme dissatisfaction with the handling of my license card application at the DLTC CENTURION GAUTRAIN STATION. Despite confirming its arrival 3 weeks ago,they told me they still need to file the received batch and I should come back a week later to collect. I have done as asked and they keep turning me away, today 3 weeks later I have spent 3 hours at that office with them going through their messed up filing looking for my license card to no avail. At 16:40 and because they want to go home they claim it is still awaiting delivery from Cape Town despite having been in a que with people that app**** weeks after me quing for collection and they have received their license cards from the very same centre!!! They refuse to do a temp license despite their agents confirming my card has been misplaced!!! The lady claiming to be a supervisor told the agent to lie to me with the Cape Town story unaware that I am standing behind her!!! Dismissed me with a stamped piece of paper that I must produce to traffic officers to prove that I am awaiting my license!!! This whole contradiction and carelessness is unacceptable and I am beyond livid to say the least. I am not one to cause a scene and that is the only reason I left that office today however am not satisfied that I am without a license and they are not willing to take responsibility or even commit to resolving this.
Helpful (0)
|Replies (0)BM
Busisa M
1 reviews | Active since Jan 2020
30 Oct 2024, 16:33
Extremely appalling service
I am writing to express my extreme dissatisfaction with the handling of my license card application at the DLTC CENTURION GAUTRAIN STATION. Despite confirming its arrival 3 weeks ago,they told me they still need to file the received batch and I should come back a week later to collect. I have done as asked and they keep turning me away, today 3 weeks later I have spent 3 hours at that office with them going through their messed up filing looking for my license card to no avail. At 16:40 and because they want to go home they claim it is still awaiting delivery from Cape Town despite having been in a que with people that app**** weeks after me quing for collection and they have received their license cards from the very same centre!!! They refuse to do a temp license despite their agents confirming my card has been misplaced!!! The lady claiming to be a supervisor told the agent to lie to me with the Cape Town story unaware that I am standing behind her!!! Dismissed me with a stamped piece of paper that I must produce to traffic officers to prove that I am awaiting my license!!! This whole contradiction and carelessness is unacceptable and I am beyond livid to say the least. I am not one to cause a scene and that is the only reason I left that office today however am not satisfied that I am without a license and they are not willing to take responsibility or even commit to resolving this.
0
Replies (0)NR
Naomi R
1 reviews | Active since Jan 2020
23 Sept 2024, 17:23
Poor service
I went to get my license today to after some time i couldnt get there due to working full time unfortunately my licence has been sent back to naris because o have not collected amd i now have to renew again. Is this fair towards anyone. Having to pay again after your current licence has not even expired what poor service
Helpful (0)
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Naomi R
1 reviews | Active since Jan 2020
23 Sept 2024, 17:23
Poor service
I went to get my license today to after some time i couldnt get there due to working full time unfortunately my licence has been sent back to naris because o have not collected amd i now have to renew again. Is this fair towards anyone. Having to pay again after your current licence has not even expired what poor service
0
Replies (0)