EN
ENETTE N
Active since Jun 2024
14
Reviews
0
Industries
Reviews
14 reviews3 months ago
Worst Experience Ever
I am writing to formally lodge a complaint regarding the poor service I received at Centurion Station today. My card kept reflecting as “invalid” when I tapped out, and I was instructed to proceed to customer service. Upon arrival, I was assisted by a staff member named Kgomotso Sene, whose conduct was extremely unprofessional and discourteous. Earlier that morning, I had loaded my Kelva card with R79 for a return trip to Sandton. Unfortunately, the security officer who assisted me with the loading process appears to have done so incorrectly. When I explained this situation to Ms Sene, instead of calmly explaining how the error may have occurred or offering a solution, she was rude, dismissive, and showed no willingness to assist. I had to repeat myself several times and was left to ask what steps needed to be taken, as no guidance was offered. As a result of this situation, I was forced to pay R158, which is double my usual fare of R79. This was not only unfair but extremely frustrating, especially considering the error was not of my making. The manner in which this matter was handled left me feeling disrespected and unheard. Customer service should aim to assist and resolve issues professionally, not make commuters feel uncomfortable or at fault. I trust that this complaint will be taken seriously and that appropriate steps will be taken to address both the incident and the conduct of the staff member involved. This is an experience I will not easily forget.
0 replies
6 months ago
Exceptional service
I want to extend my appreciation to Reitumetse Mateme, thank you for your exceptional service. Your attention to detail, professionalism and dedication is appreciated. You are Star
53 replies
8 months ago
Exceptional Service
No words can truly express how I feel about the exceptional service I received from Njabulo Nyesi. He went above and beyond in assisting me, demonstrating outstanding professionalism, care, and efficiency. Njabulo genuinely exceeded my expectations, and I am deeply grateful for his support. Individuals like him make all the difference — thank you, Njabulo!
1 reply
10 months ago
Exceptional service
No words can truly express how I feel about the exceptional service I received from Thabang Mpyana. He went above and beyond in assisting me, demonstrating outstanding professionalism, care, and efficiency. Thabang genuinely exceeded my expectations, and I am deeply grateful for his support. Individuals like him make all the difference — thank you, Thabang!
56 replies
10 months ago
Frustrating situation
Our wifi is down since last week today it marks 7 days and they don't seem to be doing anything about it, the worst service provider.
106 replies
11 months ago
Cake sponge is super dry
I'm writing this with a heavy heart. This afternoon, I bought a cake from one of your stores in Atteridgeville, Nkomo Village. Today's cake tastes horrible. it's super dry. It seems like the cake was baked 2 weeks ago I'm disappointed, and I need someone to be done about this. Your response will be highly appreciated
58 replies
11 months ago
Excellent Service
I received an Excellent service from Zinhle Nzima. I really enjoyed working with her. She's incredibly helpful, communicates clearly and concisely. Being on a call with her was mind refreshing
58 replies
13 months ago
Outstanding Service
Mwaka - Ticked all the boxes for an Outstanding service. I must say that Discovery is fortunate to have as part of the team.
53 replies
13 months ago
PG Glass Discovery call center - I have received the worst service ever from Keletso Nkosi
PG Glass Discovery call center - I have received the worst service ever from Keletso Nkosi. I called in, and when I asked him a question , he laughed. When I asked him to share the joke, he said he was laughing because of the question I asked, so to him, it was a joke. I'm really disappointed in how he conducts himself
0 replies
15 months ago
Exceptional Service
I just want to extend my appreciation to Njabulo Tyesi ,thank you for the exceptional service . Your attention to detail, professionalism, and dedication is appreciated. He is a problem solver!
53 replies
Review Distribution
5 Star
10 (71.42857142857143%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (28.571428571428573%)