Shocking Service DLTC Centurion Gautrain

Today - I had the most horrific experience, the one that reinforces negative stereotypes about civil servants, just when Government is doing it's best to erase this.

I arrived at the licensing department and they were already two hours behind, I'm not sure how that happens when they have a schedule in place. I was 10 minutes late and I agreed that I will get in with the next group.

The lady who sits at the front desk, the one who monitors the que forbed me off when it was my time. She wasn't clear as to when I will be allowed nor what the process is, she openly humiliated me without clarifying the rules. She was disgustingly rude with customers who were enquiring about a few things. She lacked approach and professional etiquette. Ultimately she instructed her colleague to get me out. I was turned back at 14h00, while their office was far from closing.

This manner and behavior are shocking from people who are supposed to serve our citizens. I do hope that this is looked carefully to ensure efficiency. I will be relating this story wildly to protect others from this shocking experience.