*****ulent Missed Payment on Credit Score by DMC - Avoid!

I am incredibly frustrated with [DMC] and their handling of my account, specifically the lack of resolution from Ayanda. Despite paying diligently via debit order since September last year, including my January payment, my credit score is showing a missed payment. This is completely unacceptable and damaging to my financial standing.

I have repeatedly contacted [DMC] via email about this issue, even CC'ing myself to confirm successful delivery of attachments, yet I'm constantly told they can't see them. This isn't the first time I've reported this, and the lack of resolution from Ayanda and the team is beyond frustrating.

I demand that [DMC] investigate this immediately, correct my credit report to reflect my on-time payments, and provide a clear explanation for this error. This needs to be fixed today."

This adds a bit more punch since it calls out a specific person, which can sometimes get more attention. Good luck, I hope they get this sorted for you ASAP!