TN
tshepang N
Active since Aug 2025
4
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0
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Reviews
4 reviews2 months ago
*****ulent Missed Payment on Credit Score by DMC - Avoid!
I am incredibly frustrated with [DMC] and their handling of my account, specifically the lack of resolution from Ayanda. Despite paying diligently via debit order since September last year, including my January payment, my credit score is showing a missed payment. This is completely unacceptable and damaging to my financial standing. I have repeatedly contacted [DMC] via email about this issue, even CC'ing myself to confirm successful delivery of attachments, yet I'm constantly told they can't see them. This isn't the first time I've reported this, and the lack of resolution from Ayanda and the team is beyond frustrating. I demand that [DMC] investigate this immediately, correct my credit report to reflect my on-time payments, and provide a clear explanation for this error. This needs to be fixed today." This adds a bit more punch since it calls out a specific person, which can sometimes get more attention. Good luck, I hope they get this sorted for you ASAP!
53 replies
6 months ago
Query regarding account status update after payment
Dear Nimble Group Customer Care, I'm writing to inquire about my account status. I made a payment last month, but my account still shows an inactive status. Could you please look into this and update my account accordingly? I'd appreciate your assistance in resolving this matter.
53 replies
7 months ago
Unresolved Account Issues and Closed Ticket Concerns
Dear Nimble Group Customer Care Team, I'm writing to express my disappointment and frustration with the service I've received regarding my account. Despite multiple follow-ups since September 1st, I've been consistently told that my ticket has been closed without any resolution or clear explanation for the issues I'm experiencing. I've tried contacting your team multiple times, but the response is always the same – "your ticket number has been closed" without any further assistance or guidance on how to resolve my account issues. This lack of support has left me with unresolved problems and uncer*****y about the status of my account. My account issues remain unresolved, and I'm yet to receive any meaningful assistance. I urge you to look into this matter urgently and provide a detailed explanation for the closure of my ticket. I would appreciate it if someone could review my case and provide a clear plan for resolving my account issues.
53 replies
8 months ago
Urgent: Unilateral Deductions and Lack of Service
I'm writing to express my extreme dissatisfaction and frustration with the ongoing issues with your company's services. Despite my repeated requests for clarity, the deductions from my account continue without any transparent explanation or justification. R195 was deducted from my account without my consent or clear understanding of what this payment was for. I was initially told that my credit score would change every month, but it remains unchanged. When I inquired about this, I was later informed that the score would change after 3 months, which contradicts the initial promise. When I asked for clarification on the payment process and how it would work going forward since you won't be deducting money from my account, I received no response to my WhatsApp message. The lack of communication, transparency, and service delivery is unacceptable. I request: 1. An immediate stop to the unauthorized deductions from my account. 2. A full refund for all payments made to date, given the lack of service delivery. 3. A clear explanation of the services provided and the justification for the deductions. If I don't receive a satisfactory response within the next 48 hours, I'll explore all available options to seek redress, including reporting this matter to relevant consumer protection agencies and credit bureaus.
0 replies
Review Distribution
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4 Star
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3 Star
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2 Star
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1 Star
4 (100%)