Poor service

Enquired with this law firm about a case that was filed through them . My email was sent on the 8th November 2020 . Called on the 11th and then 13th again Emailed directly to the owner on the 16th November .. no response to date Not even an acknowledgment of receipt and response to say no we cannot help you . In this day and age with service being so vital in a competitive industry how can a business operate like this Baffling that my email and contact telephonically to the office didn’t negate a response from the owner even himself . Take your business elsewhere.