DMJ APPULING CUSTOMER SERVICE

On the 16th we as a family booked 2 tickets for 2 family members to travel from Alice to CPT via Shoprite. When the time came for them to board the bus in Alice it never arrrived and the people were stranded at the bus stop and no communication with the passengers. We tried calling last night to findout and there was no answer. We call this morning and told about the bus getting into an accident. We ask for refund to make other alternate means of transport and the consultant I spoke to told me that we have to submit documents and it would take alot longer. I ask to speak to her manager and gave me the meeting line. She was rude and could not provide full information on how to assist people stranded. We used our last monies to get them hear and now DMJ is failing its passengers and their consultant tried to insult my intelligence with her demeaning tone over the phone.