Dogon Group Sea Point - Utterly useless!!

On the rare occasion that we need assistance with our rental property, our agent thinks he is “helping” us and never fulfills his responsibilities.

We’ve been unsuccessful in getting a meeting with his superior, because she too, thinks she is doing us a favor.

When did agents becomes ”HELPERS” to paying clients?? If they “do not have mandate to manage the landlords property”, as she stipulated, what is their purpose at all and why do they collect my rent?