Bad Attitude, Bad Service, Extortionate Pricing, just all round BAD

When I asked if I could please book an appointment for the salon-owner, Dom, to cut my hair, I was told by his (girlfriend)/ receptionist that Dom 'chooses' his clients; even though he did not have a client at the time. She Offered me Tyron instead. I asked Tyron to quote me on a haircut in the shape of a 'bob', and a full head of BLONDE highlights- he quoted me R 1900.00 (I am naturally dark blonde). What I got for my R 1900.00 was a dull, flat, BROWN TINT. When I called to say I wasn't happy later that same day, Tyron had a tantrum, saying he was 'offended' that I was not happy, and to call him back after I'd washed my hair twice. I emailed Dom, asking for him to personally take accountability, as the owner of the salon, and to either fix the color, or refund my money. True to the immature and unprofessional behavior that I'd encounter at the salon previously, my email was met with... radio silence. No apology, no accountability, certainly no offer of a refund. Dom clearly has no concept of the customer as king; no respect for how much a reputation is worth, no manners, and no idea what it means to be a leader. To allow his girlfriend/ receptionist to speak to potential/ clients so rudely, without an ounce of grace, in the hope of creating a 'snob-appeal' screams of his own immaturity (as well as hers), and their utter lack of poise or style. Disgraceful experience. A total waste of time and energy, not to mention money. There are so many TALENTED, kind people out there, including the team at TWINCARE, who took it upon themselves to correct Tyron's shocking work, and did it with true professionalism, efficiency and kindness.