Order Never Arrived

We ordered a meal today evening at MC Donald Guandi Square amount of R74.00 estimation of arrival time was 19:45 however the driver asked for my cell number before arrival . When we went down ,no driver was there , meaning that he took the offer for himself as when we log the request of the order not being received it stated : It looks as though you entered a pin ,that your order has been confirmed your order has been delivered and is complete. However that is not true . We are in a hospital and food never arrived ,the drivers name is ABUDI, AS I TOOK A SCREENSHOT WHEN Liaising WITH HIM. Please investigate the matter urgently. This is ***** . The funds were deducted from my account. This is unacceptable