LM
Lebo M
Active since Nov 2020
22
Reviews
0
Industries
Reviews
22 reviews9 months ago
Theft Uber eats McDonald Donald Guandi Square jhb
On the 21/07/2025 during my Nightshift at work , I placed An order via Uber eats ( MC Donald Guandi Square). The arrival time was 19:45 ,during that process . Abudi ( driver text me via the app and asked for my cell phone number,he's reason was that he would call me once he's arrived , genuinely I thought this is excellent service,however around 19:45 I would not locate him on the app , then before 20:00 we went down to check him ,the security guard confirmed no order was delivered, please note we contacted him 4 times via the app with no success. I then logged a query via the app that order was not received however message I received was : it looks as though you entered PIN that confirmed your order has been delivered. I then escalated the matter via email to Bolt support explaining everything that transpired ok the 21/07/2025 ,however the feedback I'm getting is that I'm not eligible for a refund and the driver called and waited for me for 20 mins I responded stating that it's false information,the driver Abudi did not contact me at all ,I called him on this number 060 084 1284 ( voicemail) . The driver took my number and he entered the pin ,which he obviously received from me when I have him my contact number. This is ***** and poor customer service especially if I'm not eligible for a refund, paying for an order that I did not receive .
0 replies
9 months ago
Uber eats McDonald ,did not receive food
On the 21/07/2025 an order was placed online with Uber eats , McDonald guandi square. The estimation time was 19:45 before arrival the delivery person informed me his at the shop asked for my cell number ,so that he called call me ,little did I know that he was not legit because the order did not come through, He's name on the app is it Abudi, we went down to get the order the security said no one came , we tried calling Abudi with no success. When I log a query on the app that I did not receive the order ,the feedback response was : ORDER completed, it looks though you entered a pin that confirmed your order was delivered and is complete. Please note the driver stole the food ,hence he took my cell number so that he enters the last 4 numbers of my cell phone . This is disgusting and I'm very disappointed at the service rendered. Unfortunately around 20:00 MC Donald Guandi Square Johannesburg was closed . Nb: funds were deducted from my account This is *****, please investigate the matter urgently
0 replies
9 months ago
Order Never Arrived
We ordered a meal today evening at MC Donald Guandi Square amount of R74.00 estimation of arrival time was 19:45 however the driver asked for my cell number before arrival . When we went down ,no driver was there , meaning that he took the offer for himself as when we log the request of the order not being received it stated : It looks as though you entered a pin ,that your order has been confirmed your order has been delivered and is complete. However that is not true . We are in a hospital and food never arrived ,the drivers name is ABUDI, AS I TOOK A SCREENSHOT WHEN Liaising WITH HIM. Please investigate the matter urgently. This is ***** . The funds were deducted from my account. This is unacceptable
0 replies
14 months ago
Cell c contract department
Good morning I'm extremely disappointed with the service rendered at the contact department,On the train 4th Feb 2025 as well as on the 5th Feb 2025 I had requested for my cell c contract . The agent advised me that the team leader will send the copy ,till now I have not received the copy of loan contract , after verifications were done accurately. I was actually surprised that the employees are no allowed to provide with the team leaders details . It's been 5 days already .
53 replies
19 months ago
Complains on homeloan
Good day I'm writting to bring to your attention concerning a matter regarding my experience with the H.loan department. On the 27/09/2024 an sms was send: we will process your homeloan September 2024 payment on the 27/09/2024 too match your salary date ,OPT OUT to keep your salary date ,I then Responded by OPTING out . I was very disappointed when I received a notification that R5727.29 went off twice on the 27/09/2024 , as my current account was low account balance of R11 572.00. I then contacted the call centre and spoke several times after this transpired as my concern was I opted out however the system still tracked the installment and arreas . The issue was that on the 30/09/2024 , I needed too make an eft payment of R6034 to my nedbank account, inorder for my homeloan installment aswell as my polices too track ( however do to those 2 amounts not clearing off , it might affect me negatively. Please note for the month of August the same message was send however I was adviced it was technical message and they were able too reverse the installments accordingly. On the 30/09/2024 I continued to query ,I spoke to an agent that adviced me that due to my nedbank homeloan account being in arreas, I don't have an arrangement in place, that resulted in the system creating that arrangement for me . I then adviced the agent that moving forward I'm willing to make an arrangement of An amount of +- R250 on a weekly basis effective from October ( depending on my affordability, it will be done twice a month , aslong as I can make an effort in paying amount towards the homeloan . I emphasized I'm concerned as when transfer that amount R6034, the system can track as the 2 payments were not cleared . Another Agent adviced me that I can proceed to transfer, and it won't affect me, Immediately I transferred an amount of R6034 into my current account immediately the system tracked the whole amount. Please note this process inconvenienced me as I had to make manual payment on both of my policies, as I didn't want to default . I received messages that payment of R3283,06 and R1314,27 ( internally affected, available balance is R876.18 till now , Nb : On the 3/10/2024 I received message from nedbank that my new installment is R5729.00 ,however on the 20/09/2024 Nedbank notified me via sms that: The Repo rate was changed and that new installment will be R5,652.36 effective from 1st October 2024. Despite my attempts to solve this query with some agents ,I did not get satisfactory responses , especially yesterday when I was addressing my issue , the line disconnected and then I was expecting a call back however with no attempts, I had too recall the contact centre , I asked the agent too put me through to the same agent, however the call centre agent said ,they were notes drafted ( it was disappointing as you spend time calling and explaining but one is still unable to receive a solution. ) I trust you will give due consideration to my complain and appropriate action to resolve it at the earliest , as I do value my relationship with nedbank . Thank you for your attention to this matter ,I look forward to a prompt resolution and a positive banking experience with the homeloan collection Lebogang 076 8930 485 Nb : On the 3/10/2024 8
0 replies
22 months ago
Complaining about service
Good morning I trust this message finds you well . This is a concerned client ,who has been calling the truworths for the past 2 hours , the numbers were changed too 087 757 0284 ,whereas it used too be 011 616 4057 0r 8( it has not been updated on Google) . This morning God their new numbers from the help desk however without success no one is picking up . A few minutes called truworths man on 081 171 0286 I explained too the agent that I'm unable too get through successfully, the agent was not keen in assisting Me as the tone and whole feedback was not satisfactory, he suggested that I send them an email. I think the staff should be cushioned on telephone etiquette. I told the agent at truworths man that the service is pathetic I'm concerned that I cannot get through too truworths new numbers. I need to enquire if they have an Estee lauder product before coming . Please assit urgently
53 replies
45 months ago
Uable to Purchase Watsup bundle
On the 24 july 2022 I logged a complain and I still haven't received any feedback from vodacom . I am very disappointed as this matter is still not being attended too. My CONCERN IS I am still UNABLE to purchase watsup bundles , I keep wasting money on purchasing airtime and exchanging it for data . Please assit as even the data for 7 days or 30 days does not even last. Please assit with this case.
268 replies
45 months ago
Compliment
Good morning This morning I visited the fnb branch in main street branch and experienced Wonderful service from Mr Tshiawelo Marisheni . He was polite and very helpful. Keep up the good work God bless you
134 replies
45 months ago
Unsatisfactory service
My name is Lebogang Moatshe. I have policies with liberty; I have been waiting for liberty to allocate me witha financial planner; since 2021 . I am still waiting to meet financial planner. Polices are being send and one needs understanding from someone with experience. Previously I used to have one with liberty but he longer works for the company. I had previously contacted the call Centre regarding this request. Someone called me stating hes a broker from liberty and nothing was discussed . Please assit .
134 replies
45 months ago
Watsup Data Bundle query not resolved
On the 10th july 2022 I was assisted well by anagent , my intial problem is that I was still unable to exchange my airtime for watsup bundle. Previously I was assisted well and was refunded the agent adviced me that I should try after 2 weeks. Hence on the 10th july I informed the agent that I am still unable to purchase watsup data ; I am only purchasing data and sadly the data does not even last long . I was concerned and still very much spending too much on airtime. On the 17th July Vodacom texted me apologising and sended me 250mb valid for 30 days unfortunately the bundle did not even last . I kept purchasing normal data till to date ; still wasting money as for 7 days it does not even last long . I know when I was able to purchase watsup bundle it used to last. On Friday I received a call from a vodacom agent and unfortunately I told the agent to call me back after 15:30. The agent did not get back to me. I appreciate the effort and service I was rended by the previous agents . Unfortunately my query is still not resolved. I still keep wasting money as the data does not last ! Vodacom kindly monitor the amount of airtime I have been exchanging for data; it's a huge concern. My plea is to please assit me with my query. I only need my watsup databundle to be activated to make my life easier as I have been using alot of money to purchase. Its really not fair. Your service would be appreciated Lebo 0768930486 I am not on contract Samsung A10
402 replies
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