Poor Communication

I had a disappointing experience when my dad was admitted to Wits Donald Gordon Hospital. We encountered poor communication and delays that caused unnecessary frustration.

After the doctor attended to my dad, we discussed renewing his prescription, and the doctor assured us he would prepare a new script. My dad was discharged at 14:20, but we waited an unreasonably long time for the prescription. Concerned about the delay, we approached the ward reception to check if the doctor was still working on the prescription. They told us they would follow up but never got back to us.

Finally, at 17:20—three hours after my dad was discharged—a sister informed us that the doctor had left the prescription in my dad’s file. This lack of communication and coordination is unacceptable and caused us significant inconvenience.

I urge the hospital to review its processes to ensure better communication, especially with prescriptions and discharges, to avoid subjecting other families to such experiences.