Fast delivery but unhelpful staff

Fast delivery but the product received is not as per what is seen online. The burgandy colour is more a pink cherise colour. Unfortunately the person who took the call was unhelpful and not really interested in a solution other than you can send it back. She insisted it is burgandy when it clearly is not. Pity cause I thought their website is good and the delivery was so quick. Friendly staff who are willing to find a replacement so that you get closer to what you need will make all the difference.