Nurses attitude in hospitals

My grandson was born October 2023. There was complications during birth so he is still in hospital.

The problem I have is the attitude that the nurse gives the patients. When you are in hospital obviously you are not well. You need help and mostly answers as to what's wrong , what is the cause and how you will be helped. Dora Nginza is a public hospital so we that cannot afford private hospitals go there and would love to also be treated like we matter. If you don't know someone working there than you are treated like the nurses are doing you a favor.. My grandson is in high care and when we ask about the progress of his health the nurse response was "can't you see he is in the incubator meaning that he I recovering" All I wanted was to know what made him land there, what cause of action you are taking to help him, is it helping , if not what will be the next step. If you aren't sure tell me to ask Dr for the information and not the attitude. 9 out of 10 nurses that we dealt with have this "I don't care" attitude. If you are lucky enough to know or being referred to someone then attitude changes. In my line of work I deal with people all the time and I know about empathy. Nurses in public hospital need to be taught people skills.

We are all important please treat us all with respect.