Dot Towing - Be sure to get them on your panel if you don't have.

I had an accident on the 30th of Aug 2023, and due to prior experience I refused towing to just tow my car away and I was approached by a gentleman who had only not assisted me with the insurance but also looked after me during the entire process. Waiting for the processes to be completed, and done the paperwork: Slightly messy - with missing info but it is clear not everyone is Admin-driven.

Although we made it VERY clear that the car is not allowed to Renew-it Bedfordview but rather to another place. A storage unit was selected and the car was "supposed" to be taken there. The following few days were confusing as I received calls from Renew-it saying the car was a write-off and we were all bracing for the worst. After I decided to contact the Broker directly and just get some clarity the broker did not know where the car was, the panel beater at that point did not have more information and eventually after a few days and with help from Tracker we traced the car. I was not in the mood to deal with the towing company and we decided to just get it resolved. The car was fixed (a wow job) and once the car came back we found that the Phone holder and the VGA connections to the screen were removed. I called the panel beater and we compared photos that led back to the towing company. I called the towing company and got directed by Charmaine who handled the case and the director of the Company Tyrone Brighton made contact with me. Investigated the matter and without hesitation refunded me the missing equipment (important to always keep invoices). I was very surprised as I did not even have to raise my voice. The company director sent me a message and

I would like to Quote him: "Thank you so much. I do apologise again for this. We do not condone this type of behaviour from any of the staff. I will sort payment now for you."

And they sure did!

Thanks guys! Thank God we have some honest people still in the industry - Your prompt response and turnaround time in handling the situation were surprising and to the point.

Some of your competitors can surely take a feather out of your cap.

You can visit their website at: https://www.dottowingandrecovery.co.za/ Email: admin1@dottowingandrecovery.co.za phone: Charmaine at 0861 368 869