JS
Jacques S
Active since Oct 2023
2
Reviews
0
Industries
Reviews
2 reviews20 months ago
HC EXCLUSIVE- THINK BEFORE YOU BUY FROM THEM
Please be careful when you buy a car from these people. They sold me a car, at R 109000.00 i drove the car for 3 days, and the car broke down. After a huge fight i got the dealership to take the car back and fixed it. It has been 19 days since they took the car and still my car is not fixed. Everytime a day before or the day of the Schedule delivery the manager Imaad calls me to tell me that there is something else wrong. Then the next week it is something else. Then the next week there is something else. I even went to the mechanic who they took the car too, it isbyoung arrogant man, who refuses to provide feedback. The car should have been ready today and still i have no car. They refuse to replace the car, they refuse to refund me. I am now left to deal with this by myself. Everythihg day they asking for more time, and more time and kore time. They gave me rental car, the rental car is faulty, i had to replace the battery out of my own pocket, the car's breaks are metal to metal, the car is leaking oil, and they expect me to be happy. When i demanded a refund the managers started getting aggressive. They have my koney and they have my car, and I am left stranded. THINK CAREFULLY BEFORE YOU BUY A CAR FROM THEM. HC Exclustive Randfontein. They have another place not far down the road. When you buy a car, ensure that there is no manager called Imaad, or there is no affiliation with HC Exclusive. BE CAREFULL WHEN YOU BUY A CAR.
0 replies
30 months ago
Dot Towing - Be sure to get them on your panel if you don't have.
I had an accident on the 30th of Aug 2023, and due to prior experience I refused towing to just tow my car away and I was approached by a gentleman who had only not assisted me with the insurance but also looked after me during the entire process. Waiting for the processes to be completed, and done the paperwork: Slightly messy - with missing info but it is clear not everyone is Admin-driven. Although we made it VERY clear that the car is not allowed to Renew-it Bedfordview but rather to another place. A storage unit was selected and the car was "supposed" to be taken there. The following few days were confusing as I received calls from Renew-it saying the car was a write-off and we were all bracing for the worst. After I decided to contact the Broker directly and just get some clarity the broker did not know where the car was, the panel beater at that point did not have more information and eventually after a few days and with help from Tracker we traced the car. I was not in the mood to deal with the towing company and we decided to just get it resolved. The car was fixed (a wow job) and once the car came back we found that the Phone holder and the VGA connections to the screen were removed. I called the panel beater and we compared photos that led back to the towing company. I called the towing company and got directed by Charmaine who handled the case and the director of the Company Tyrone Brighton made contact with me. Investigated the matter and without hesitation refunded me the missing equipment (important to always keep invoices). I was very surprised as I did not even have to raise my voice. The company director sent me a message and I would like to Quote him: "Thank you so much. I do apologise again for this. We do not condone this type of behaviour from any of the staff. I will sort payment now for you." And they sure did! Thanks guys! Thank God we have some honest people still in the industry - Your prompt response and turnaround time in handling the situation were surprising and to the point. Some of your competitors can surely take a feather out of your cap. You can visit their website at: https://www.dottowingandrecovery.co.za/ Email: admin1@dottowingandrecovery.co.za phone: Charmaine at 0861 368 869
0 replies
Review Distribution
5 Star
1 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (50%)