Extremely Poor Service and No Return on Investment

In 2024, I signed up for two products after being contacted by David, who introduced himself as my account manager. At the time of taking out the membership, I was assured that he would personally manage my account and ensure I received value from the products purchased.

Unfortunately, in December I was informed that David had fallen ill. While this is understandable, there was no contingency plan or handover communicated to me. I proactively followed up in February, at which point Ayanda was assigned to my account. Since then, there has been no meaningful engagement, no service delivery, and absolutely no return on my investment.

To date, I have spent close to R12,000, with no measurable value or outcomes delivered. Despite this, I am now being asked to pay a renewal fee for services that were never rendered in the first place.

This is unacceptable. The lack of accountability, poor communication, and complete absence of service delivery reflect extremely poor customer service. Apologies are repeatedly offered, but no resolution or rectification follows.

I would not recommend this service to any business owner seeking value, professionalism, or return on investment. I am requesting a formal resolution, either through service delivery as originally promised or a refund for services not rendered