False Advertising

I'm writing to express my disappointment with the service I've received from Medimag Digital Magazine. David initially reached out to me and promised verbal assistance once I signed up. Although he supported me briefly after I joined in August, I haven't been able to get in touch with him since. Despite numerous emails, messages, and calls, I've been met with silence.

When I contacted the head office, I was informed he was ill and assigned a new representative, but the promised assistance never materialized. To make matters worse, I received an invoice for R5500 in August, and when I tried to cancel my subscription, I was informed that I would have to pay the full amount.

I've tried reaching out multiple times, but my messages were responded by insisting i settle this account before I'm able to cancel. Given this experience, I would strongly advise against signing up with Medimag Digital Magazine. Their lack of customer support and uncooperative attitude make it clear that they prioritize profits over customer satisfaction.