Bad quality furniture and poor service from Double Click Northcliff Corner

I bought a corner couch from double click furnitures in Northcliff corner in December 2024. They delivered the couches to me between the 18th and 19th of December, on the 06th January I sent a whatsApp message to them informing them that the couch quality is very poor as the couch was already beginning to sag, I sent numerous messages to them but no assistance. Early February I was informed that the manager from the factory would contact me to come and assess the couches., but there has been nothing since. I have sent numerous messgaes butvstill nothing from double click northcliff corner. They are very bad with their customer service. They are not reverting back to me about what they intend to do about their poor quality couches. I would never recommend anyone to purchase from them. Their furniture is extremely poor quality and even worst service. And they just want to make sales and get the money in but have no customer care at all