LH
Larna H
Active since Oct 2010
11
Reviews
0
Industries
Reviews
11 reviews14 months ago
Bad quality furniture and poor service from Double Click Northcliff Corner
I bought a corner couch from double click furnitures in Northcliff corner in December 2024. They delivered the couches to me between the 18th and 19th of December, on the 06th January I sent a whatsApp message to them informing them that the couch quality is very poor as the couch was already beginning to sag, I sent numerous messages to them but no assistance. Early February I was informed that the manager from the factory would contact me to come and assess the couches., but there has been nothing since. I have sent numerous messgaes butvstill nothing from double click northcliff corner. They are very bad with their customer service. They are not reverting back to me about what they intend to do about their poor quality couches. I would never recommend anyone to purchase from them. Their furniture is extremely poor quality and even worst service. And they just want to make sales and get the money in but have no customer care at all
0 replies
42 months ago
Exceptional Service Received from Duncan Gates from FNB Call Center
Duncan Gates is an exceptional customer service consultant in the call center I would love to deal with him all the time, his greeting alone is so warm, vibrant, energetic, welcoming and full of joy. He helped me more than I expected. He is a keeper and he needs to be remunerated for his excellent service and persona. Well done Duncan and it was my greatest pleasure to be assisted by you. keep up and always do what you do. It will keep clients like myself with FNB. In actual fact I was thinking of closing my account with FNB and going to Nedbank. But after speaking to Ducan Gates, I will be staying a little longer. -----
132 replies
42 months ago
Dishonest Company people working for and with NITCC
I made payment to NITCC last year May of the amount of R7000.00 cash, for them to remove me from debt review to date all I have received is a clearance certificate. I have an MFC account of which I was promised by NITCC that all my creditors would be informed, and they will have them remove me from debt review, to date MFC has not been informed and there is a specific document needed from NITCC, of which I have requested in writing numerous times, but to no avail. the debt counselor was Kavir Kish Mohanlala with NCR NO: NCRDC2348 and the advocate was Advocate Agripa Mfanufikile Phewa. I have been in contact with Claudine but all I get is empty promises. their landlines never get answered, some don't exist. people who dealt with my case are never reachable. this is really affecting my outstanding balance with MFC on my car. PLease may someone advise on where i should go for assistance in this regard.
0 replies
67 months ago
Never by from Double Click furnitures
i bought a lounge suite from them in December 2019, Bongani who was the store manager at the time informed us that there is a 6 month warranty on their products. upon arriving home with the couches, we discovered that there were staples sticking out and slight tears in the material on the bottom part of the couch and the when you sat on the couch you could feel the wood, meaning the sponge used was very thin and soft. we contacted the store but we were informed that the factory has closed and that we would need to come back in January. January we went to the store and were told that the factory was still closed, and we should contact them in February, February we went to the store again and we were told that they did not have stock of the couch they will contact us as soon as they get stock. we waited with no one reverting to us we contacted them and then the clock down struck. we have been back and forth since December and then between May/June we went to the store yet again only to find that there was someone else in charge by the name of Anton, who tried to call his boss but to no avail. we have been to and from the store numerous times since then with promises from Anton to contact us, but never ever follows through, this Saturday we went into the store and Anton promised yet again to call us back on Monday 26th October, which he did not do, this morning my husband called him and he informs him that they will get the factory to contact us to arrange for a collection for repairs. this is a sleeper couch and my kids sleep on it. i then call Anton and explain to him the story for the 100th time, and he advised that he needs to call his area manager Dale and he will call me back. i then call him back after 2 hours and he tells me to call Dale myself. i call Dale and dale tells me that they do not have a 6 month warranty on their products and the best he can do is collect the couch and repair it. with no care in the world on where my kids would sleep in the time they are repairing the couch. He also told me to do whatever i want to do about this but he cannot swop the lounge suite not give me refund. i am really in need of advise on where i can take this case too because i paid them in full and would not know what their company policies are. i want my money back or a new lounge suite set.
265 replies
71 months ago
The worst possible service ever
I bought a chest freezer from Game on the 26th May 2020, I requested to pay half then upon collection I will pay the other half but I was told I needed to pay the full amount, which I then did, we were informed that there is stock at the warehouse and that they will call us within 48 hours to come and collect the freezer from the store. I have not received any call from them to date. I have made numerous calls to the store and sometimes I am told that someone will call me back which never happens or if you get through to someone then they make empty promises. on the 02nd June I went into the store to enquire. and the gentleman there told us that the truck has just arrived and they will call us the following day, the following day came and went and still no call. then on Friday I called the store again, got to speak to a gentle man by the name of Nhlanhla. who was arrogant, unwilling to help and not very interested in listening to me. he told me that their systems are being updated and they are not able to access anything at all. so I must just wait until they call me to advise that the Freezer is there. He was very rude and dismissive. to date I have not heard from them nor have I received my freezer which I paid cash for.
105 replies
75 months ago
After 7 yeard of paying a funeral policy at Hollard they suspend it without any solid reason
I have had a funeral cover with Hollard since 2014, and in November 2019 I called them to update my banking details as I had changed banks. I spoke to a lady who took down my details and she advised that I would need to make payment for the month of November because it was late for them to debit my new account. I requested her to please send me the banki9ng details for mw to use. she sent them and I made payment on the 26th November 2019. I was not contacted to advise that the payment for November was not received. so as of December the debit order was meant to off my account. in January I received an SMS stating that I am no longer covered and due to non payment on the account for 2 months. I tried calling them but could not get through. I was then contacted by an agent who then promised to call me back later that day as I was unavailable to speak at the time she called. I received no call, than after a couple of days I received another call, and I advised the agent of what transpired, but was not given a hearing instead I ws told that it is my responsibility to make sure my policy is paid. I then asked to speak a superior, who was not available at the time, after a few days a gentleman by the name of Edward called me. I explained to him what transpired and he too was adamant that I am to blame. I asked him to go back and listen to the call I made to change my banking details. he then came back to after a few days and advised me that yes I called but the debit order was returned in November and because of that reason their system automatically closes the new account given to them. I tried to ask how would I have know that if I was not informed by their company. and how can ones policy be suspended for two months of non payment when I have been paying since 2014 without any issues. he just blatantly told me there is nothing they can do about it as it is my fault and I need to make payment to keep the policy, which would need to start from scratch and the waiting period would apply. I tried to reason with him but he would not hear me out. because I was not willing to accept the blame, he then said he would escalate my complaint to the complaints department who would call me back, but to date I have not been contacted by them. he also promised to send me the banking details which was sent to me, and I deposited the money into the wrong account apparently according to Edward. I have never been disrespected by call centre agents the way Hollards agents have disrespected me. I spoke to a lady by the name of Ofentse as well who was arrogant and dismissive, as everyone else that I was in contact with. after almost 7 years of paying a policy, I am no longer covered and not because of me failing to do what I am supposed to do, but because of their incapable agents and failing systems. I have lost 7 years of money to Hollard. very unhappy and disappointed in then.
112 replies
84 months ago
FAulty Machine sold by Game Store
I bought a 16kg Hisense washing machine from Game in February this year, I did not use it as I needed to first get plumbing fitted in my kitchen where the machine would stand. I only started using the machine in the begging of May, and every time I used the machine there was water leaking from it, I went to Game Cresta where I purchased it from they requested for the slip which did not have with me, my husband then returned to the store with the slip and was told to go back to get the serial number of the machine, which he did, no choice I guess as we need the help. He then returned to the store with the serial number and he was told that they will give it to a gentleman and he will call when he is ready to come and fix the machine. please note "He will call us to notify us of when HE is ready to come and fix the machine " a brand new machine only been used since the beginning of May, and this is what we are told. doe this mean I cannot use the machine until the GENTLEMAN calls, or every time I use the machine I have to move the stuff to dry up the water it has spilt? and this is a huge machine a 16KG, which is not light. not sure where to go to with my problem
56 replies
84 months ago
**********
This morning around 01H00 I was rush to Helen Joseph hospital with severe lower abdominal pains, which was causing me to vomit, I sat at the hospital from that time until 04H30 without being attended to. The Doctor on duties was a white male, who told one of the patients in the waiting room in front of all of us that he had to go the orange cubical to attend to the patients who were a priority and that when he is back he will attend to us but that we all have to wait our turn. I left the hospital after being requested to pay R100.00 without having been attended too. no wonder people go their with minor issues but come of there a corpse. how sad as this is meant to be a place where we go to for help.
0 replies
84 months ago
Scammers
As for me I have nothing positive to say about car track, first they make four different debit orders in one month without any communication, then the dont debit my account for two months and I get a threatening letter from them to black list me, contact my insurance, deactivate the tracking device, and claim to have been trying to contact me, but I was not reachable. Then I call, and I am told by a very arrogant Tshegofatso Mothoagae who told me they never called me and I am owing them, the 3 extra charges were for roaming, and they can debit my account in anyway the feel without consulting me the client. She complained about having been on the phone with me for 45 mins of which i had called. She advised that if i wanted to speak to a supervisor i need to call back, but the super is busy and cannot take calls, also that the supervisor will tell me exactly what she had told me which was nothing. Because i was the one who was doing the speaking. I request a call back before close of business yesterday and until now call nothing. She also said she sensed and e-mail me their policy, where is states that they can debit a client's account without notifying the client. So people please read the policy thoroughly, before signing up. I am now looking for another service provider. And they say it is R99. Not true. I received a call from Cartrack Lebo was the ladies name on the 14th May, who was very helpful, and she promised to send me an e-mail, which stated everything that we had agreed upon, to this day I am still waiting to receive the e-mail. Conveniently enough after my call with Lebo they then debit my account of the R228.05 which I was told by Lebo will be refunded to my account, but instead of refunding my account they go and debit my account yet again without any notification.,and yet I was told they could not debit my account because I blocked them? eish these people really man.
56 replies
88 months ago
Appaling service
I currently have a contract with MTN, and yester called numerous times to try and get a second contract with them, after numerous attempts of getting hold of them, with no luck after being kept on hold for more than 15 mins per time, I spoke to some lady whom I spoke to for over 45 min's only to be told that the system is slow and requested to call me back to advise on the next step after taking down all my details. I am still to this moment waiting for her to return my call. not sure what to think of the customer service being delivered by MTN, if there is any. they are very diligent in deducting the money, but cannot give customer service. with their high tariffs one seems to never have any airtime nor data, no matter how much you buy it never last's.
105 replies
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5 Star
1 (9.090909090909092%)
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0 (0%)
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1 Star
10 (90.9090909090909%)