I paid now they don't know when I am getting my couches

I went in store, paid for my bed and a couch. I was advised that the couch would take 2 weeks to have ready and delivered to me. I placed the order and paid on 25/01/2025 ; the order was meant to arrive on 08/02/2025 having not heard anything from Double Click, I called to confirm the date and time for the delivery on 05/02/2025 I was advised that they did not capture my order and they would send the details to the warehouse and escalate the process for me, I was promised the order would be ready on 15/02/2025. When I called today I was advised that my order is not ready and they don't know when it will be ready.