Douglasdale Police Station Horrible Experience

What disgusting service I received at this police station. My phone got ******, for insurance purposes I had to get a case number. I went in, in the afternoon filled in my affidavit stood in one line to be told that I cannot write in Blue pen I have to restart the line and write in a black pen of which I did. Upon completing this I was told to call after 18H00 to receive my case number. I called at around 19H00 and was told that it is not yet ready I must call in the morning. I just made a call now at 10H00 and was told my affidavit has been sitting on the desktop nobody has captured it, to my frustration I then explained how *********** they are Sgt Malesa then was extremely rude to me telling me to open my ears, she wasn't here yesterday so she doesn't know anything, instead of humbly doing her job and apologising, then saying she will capture it and I must call in later (much to my even further delay!) Is this how Douglasdale Police Station Serves and protects its' people? I am extremely appalled.