1 reviews | Active since Member
Doug's is a #WINner in the hardware business! When entering the store, a salesperson enquires after your needs, accompanies you to the relevant shelf/ves, takes you to the till and if the parcel is too heavy, carries it to your car. BUT, free of charge the knowledgeable assistant answers your questions on how the product works, how to do it yourself and concretes your visions. Not in stock? We'll order and phone you as soon as it arrives. Compare this to the enormous warehouses advertising their stock and pricing: the client wanders like a lost soul amongst shelves, spying a salesperson eventually, you follow in his footsteps and try to engage the attention. Either the item you are looking for is not in stock and/or the person who really works here is off because of Covid regulations (Poor Covid, it begins to share all the blame like Apartheid) and I really cannot help you, soooo sorry! How do Doug's do it as they also adhere to Covid regulations? The present staff just work much harder. You expect to pay more for such exclusive service as at Doug's? No way! The prices are either the same or less than the so called warehouses. My brother in Cape Town envies me! Would our government not wake up and realize that the future lies in the hands of the hands on small businesses with personal interest in their product?