EE
Emily E
Active since Oct 2020
11
Reviews
0
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Reviews
11 reviews6 months ago
Undependable Uber
On 15 Sep 2025 I booked an Uber ride for 22 Sept at 4h45 and paid R460. The driver messaged that he is waiting, but he was not at the hotel where he should have picked me up. Uber charged me R100 because I missed the ride. After a tantrum they decided not to charge. They are, however tightlipped about the R460, which they dishonoured. This is not the first time that I have had a problem with Uber in Cape Town. Take advice and rather book another firm.
0 replies
56 months ago
No-no Travelstart.
Sadly I have to report that all my effort to obtain a positive outcome of the dispute with Travelstart has come to nothing. It seems to me that all complaints are dumped into a void as every agent who contacts me after a review on Hello Peter, has no clue on the history of the matter. So, let me repeat the unedifying saga: My flight was booked from Cape Town to Durban on 6 April 2021, but I decided to shift my return to 29 March 2021. I entered the change of date on the form provided by Travelstart, but received no reply. I tried to phone them, e mail them, everything but walking barefoot to their office in Cape Town - to no avail. I surrendered and accepted that I must stay another week. Lo and behold, on the 6th April, I arrived at the airport only to be told that my ticket date was changed to 29 March. And no, there is no seat available on this flight to buy a new ticket. On this fact the staff at Travelstart keeps hammering: the airplane was there on 29 March and I was not! So round and round the mulberry bush we keep circling. I had to buy a new ticket, pay and Uber to take met to a hotel, pay the hotel, pay for a miserly pizza for supper, pay for Uber to take me to the airport at 5 the next morning. Arriving in Durban, I had to pay for the extra day for my car being parked at a parking service and pay for an extra day at the kennels for my two animals. For all this Travelstart offers me a measly R134-something discount on my next flight. When I tried to use it for a flight from Johannesburg to Durban, I was told that British Airways only started operating at the end of August. There is definitely a hole in the bucket of the water I am carrying. With Travelstart you cannot #win, only stop carrying the bucket. Oh, and concluding: please stop sending me e-mail messages on your wonderful packages.
0 replies
56 months ago
Another Small Business #WINner
Hidden in the Shelly Mall in Shelly Beach, KZN, is a miniscule IT business, run by the owner, Ralph and a team of dedicated staff. I bought a new pc from them a while ago and the price was exactly the same as the so-called warehouse store. BUT, I did not carry the empty pc home and do not know how to install, as warehouses do. Direct Technology set the pc up and running and all the information from the old pc was carried over to the new one, with no extra cost! I cannot tell how many times I call at the shop asking for assistance - mostly due to my own stupidity - and recently to install a new mail system - at no cost! The rent in the mall cannot come cheap, but these people are in the game for SERVICE. What a #WINner in South Africa where service and dedication are slowly withering and dying.
0 replies
56 months ago
Doug's Hardware for President!
Doug's is a #WINner in the hardware business! When entering the store, a salesperson enquires after your needs, accompanies you to the relevant shelf/ves, takes you to the till and if the parcel is too heavy, carries it to your car. BUT, free of charge the knowledgeable assistant answers your questions on how the product works, how to do it yourself and concretes your visions. Not in stock? We'll order and phone you as soon as it arrives. Compare this to the enormous warehouses advertising their stock and pricing: the client wanders like a lost soul amongst shelves, spying a salesperson eventually, you follow in his footsteps and try to engage the attention. Either the item you are looking for is not in stock and/or the person who really works here is off because of Covid regulations (Poor Covid, it begins to share all the blame like Apartheid) and I really cannot help you, soooo sorry! How do Doug's do it as they also adhere to Covid regulations? The present staff just work much harder. You expect to pay more for such exclusive service as at Doug's? No way! The prices are either the same or less than the so called warehouses. My brother in Cape Town envies me! Would our government not wake up and realize that the future lies in the hands of the hands on small businesses with personal interest in their product?
0 replies
57 months ago
Never look a gift horse in the mouth - you might be disappointed!
In March I had a horrible experience in April due to Travelstart inefficiency, which left me stranded at the Cape Town International. They offered to reimburse the money spent on an air ticket by using this on a future flight. However, when I tried to book a flight from Oliver Thambo to King Shaka over the past weekend, I was told Oh so sorry but British Airways is only resuming flights at the end of August. My point is: the offer Travelstart so kindly offered is valid until April 2022. Should Travelstart not extend the offer for the time that British Airways did not operate?
212 replies
59 months ago
Facile FlySafair
My granddaughter arrived within the prescribed timeframe to check in on a flight at Oliver Thambo to Durban. She was no 3 in the queue, but the two passengers in front were having issues. There were, however only two clerks at the check in counter. Then she and the couple at the counter, having problems and people behind her, were cut off and told that it is too late to check in. She had to pay additional R300 to be on standby for the next flight. At the priority counter there were four clerks standing open and helping people as they came in, Is this the new way to make money out of already burdened South Africans? Shame on you FlySafair!
0 replies
61 months ago
A safe haven for a weary foot.
After a traumatic experience at Cape Town International Airport to do with a missing booking, an Uber driver took me to the Road Lodge. Friendly and without fuss, I was assigned a room, already cleaned and sanitized at 11 in the morning. The cost was reasonable and the room basic, but providing all basic needs from a despirited traveler. Thank you very much.
53 replies
61 months ago
Five Start James from Uber
A special thank you to James from Uber, who came to my rescue at Cape Town airport, being stranded there. He drove me to an acceptable residence and also picked me up the next morning at an unholy hour to catch a six 'o clock flight, in spite of having the personal responsibility of getting his son to school on time. You deserve five stars, James!
0 replies
61 months ago
Travelstart Tragedy
I am so traumatized that it is difficult to put it on paper. On the 4th March 2021 I booked a return ticket through Travelstart From Durban to Cape Town, respectively on 18th March and 6 April 2021. Later I tried to change the return flight to 30 March, but with no success: no email communication from Travelstart confirming a change. I tried phoning: one telephone no does not exist anymore and the other was constantly unavailable, day in day out, at all times. E-mail requests for information could not reach the given addresses and noted as undelivered. I gave up and waited for 6 April. Arriving at the booking in desk, I was told by the lady behind the counter at British Airways that my booking has been changed to 30 March. She advised me to buy another ticket. I could not purchase a ticket for the same day, but eventually bought a ticket online through My Holidays for 7 April costing me R1706 and book into a hotel near the airport costing me R747. I Ialso have to pay for another day for my animals at the kennels. I strongly recommend other travelers NOT to use Travelstart. It can be a costly business. A one star rating is still too high for such utter bad service.
53 replies
62 months ago
Bad - worse -worst: Vodacom
After a month struggling with Vodacom about bad signal, I hope to shame them into doing something, anything! to commit to their side of a contract. After umpteenth complaints and phone calls nobody has contacted me and nothing has been done to rectify the situation. Monthly the debit goes off against my bank account but I cannot use my telephone and other supposed services are only active now and again. I live in a rural and hilly part of Natal but if Vodacom cannot render a service WHY DO THEY CLAIM THEY DO?
112 replies
Review Distribution
5 Star
3 (27.272727272727273%)
4 Star
1 (9.090909090909092%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (63.63636363636363%)