A Sinking ship

I have been with doves for so long close to 10 years if not more. I have submitted my claim with them, for my sister who passed on 2 weeks back and was buried by Doves funeral under her policy. When I submit my claim they said the police stamp on a certified death certificate is not clear but you can actually see the date. N surprisingly how did they burry her if they suspect foul play. I though doves was advanced they would just click on the computer n see that they have every little details but no I must be crucified for a police man that gave me a stamp that is not clear. Please people beware of these things.