DPD - poor delivery

Poor service delivery - I am extremely disappointed with the service I’ve received. My parcel was originally promised for delivery on Monday, but this has not happened. Every time I contact customer service, a different agent gives me a new delivery date, usually promising same-day delivery — yet none of these promises are ever honoured. It has now been three days, and I still have not received my parcel. This constant misinformation and lack of accountability is unacceptable. Customers should not have to chase deliveries or be misled repeatedly.