Poor treatment of new patients

Bad experience with stand-in Dr and admin. I went to Dr DE Bruin cause I showed flu symptoms. Upon my arrival, I was not told that I was seeing the stand in who was Dr. Solomons. I went there on 24/11/2022 and the Dr who treated me said that he will also be doing some blood tests of which he didn't say what the need was for and assured me that the results will be back by the Saturday (26-11-2022).

I waited till Tuesday for them to call me and ask me to come in to discuss my results, by then the results was not out yet and the receptionist advised that it has come back and that they were going to call me but there was 1 last test they were still waiting for.

When I went to the Dr personally after work it was 2 days later (8-12-2022) @16:15 and the Dr was already closed as the Receptionist was sitting in a car with friends and advised me that the Dr is already closed as he closes before closing time if there are no patients.

I explained my story and how upset I am that they 1. Just take blood samples from me and don't give feedback, I have go to beg for feedback and If I don't follow up, they don't also get back to me. 2. Why she never advised me that on that day I was not seeing Dr Debruin and the said Dr. Also did not even introduce himself to me as Dr. Solomons. 3. The blood test samples were about for different charges to my medical aid bill and this was not disclosed to me why is unfair as a patient and that it creates distrust between myself and Dr. 4. I was not charged by the Dr. Yet but was charged by the lab and the Dr names from that charge was a foreign name that the receptionist did not even know.

She called me on Friday and 1. Did not ask if it's a convenient time to take and just called out the results in hast to me and gave some excuse why the Dr. Could not give it personally. I was working and could not speak so I asked if she can send me a copy of my results to my email address and an explanation and the receptionist said that she will before the end of the day but never did so. A week has gone by now. I DEFINITELY WOULD NOT RECOMMEND THiS DR. TO ANYONE. It's like they take advantage of you if you have never been there as it was my first time there. When I also asked how much the Dr. Asked to consultant when you pay cash they gave me 2 different amounts who h did not make sense. I TRULY REGRET VISITING THiS DR. BECAUSE I COULD NOT GO TO MY FAMiLy Dr. That day.