BS
byron S
Active since Jan 2020
7
Reviews
0
Industries
Reviews
7 reviews20 months ago
Poor, pathetic and Putrid customer services For_sure.
I asked for a simple thing which was for them to review the email sent to me on 19-07-2024 with my policy update as the information was incorrect or had a print error. A week passed and no response, when I called It got worse because now even their client services 1) you wait long to get your call answered, 2) the consultant's sound distracted and bored when they take your call because there is music in the background and then I have to repeat myself. 3) The last consultant I dealt with requested that I provide him with a copy of my Natis documents in order to prove that the policy will still be active for a longer period than the end date received from liquid capital when they sent me communication in July. After sending that I still get no response fro the agent whom I have been in contact with. I have done 3 follow ups on email since 02-08-2024 but don't get a response back. This is really awful service and I intended to take a renewal but would rather go where there is trust, effeciency of service and excellent customer services.
53 replies
21 months ago
I was assisted by Thabo Matsepane and he offered me great service and explain everything in detail
I was assisted by Thabo Matsepane and he offered me great service and explain everything in detail. And the time taken from enquiry on the website to getting call I would recommend as the best amongst its competitors. 👍🏽👍🏽
56 replies
23 months ago
Worse car tracking services
would like to express the overall poor service received from Tracker since requesting cancellation of service in December 2023. I had a pre-paid cover when I bought my vehicle in 2020 for 36 months. Upon the end of the 36 months I was called and asked to make payments for the month they has not received. I then asked for it to be cancelled since I have another tracker with my insurer and the customer service agent said that he would cancel the subscription that same month. I was contacted again by a consultant by the name of Thembelihle in January who called to advise that they have not received a payment from me on my tracker account. I told her to check her records and see who called me last as I had asked for the subscription to be cancelled of which her response was that it was never done and that she would do it. I called in February and was advised that the subscription has been cancelled and a cancellation letter would be sent to me within 3-5 working days. I never received the letter and stopped calling because i struggle to get through to your line when calling. I have received no calls or communication from tracker since than. I then received an sms this week on 20.05.2024 that my account has been handed over to Blakes and associates. Upon calling tracker I was put through credit control then legal which put me through to another department, in essence I was put through from pillar to post and still not helped. I sent an email to their complaints department and three days later they have still not given a response. I called in to client services and gave my complaint handling number and was promised by Asisipho that she would send a request to the complaints department to call and resolve my complaint but no call and no email received. This is really pathetic. I am just tired of calling and emailing them, the worst part is that due to this, I am affected negatively on my credit score.
106 replies
41 months ago
Poor treatment of new patients
Bad experience with stand-in Dr and admin. I went to Dr DE Bruin cause I showed flu symptoms. Upon my arrival, I was not told that I was seeing the stand in who was Dr. Solomons. I went there on 24/11/2022 and the Dr who treated me said that he will also be doing some blood tests of which he didn't say what the need was for and assured me that the results will be back by the Saturday (26-11-2022). I waited till Tuesday for them to call me and ask me to come in to discuss my results, by then the results was not out yet and the receptionist advised that it has come back and that they were going to call me but there was 1 last test they were still waiting for. When I went to the Dr personally after work it was 2 days later (8-12-2022) @16:15 and the Dr was already closed as the Receptionist was sitting in a car with friends and advised me that the Dr is already closed as he closes before closing time if there are no patients. I explained my story and how upset I am that they 1. Just take blood samples from me and don't give feedback, I have go to beg for feedback and If I don't follow up, they don't also get back to me. 2. Why she never advised me that on that day I was not seeing Dr Debruin and the said Dr. Also did not even introduce himself to me as Dr. Solomons. 3. The blood test samples were about for different charges to my medical aid bill and this was not disclosed to me why is unfair as a patient and that it creates distrust between myself and Dr. 4. I was not charged by the Dr. Yet but was charged by the lab and the Dr names from that charge was a foreign name that the receptionist did not even know. She called me on Friday and 1. Did not ask if it's a convenient time to take and just called out the results in hast to me and gave some excuse why the Dr. Could not give it personally. I was working and could not speak so I asked if she can send me a copy of my results to my email address and an explanation and the receptionist said that she will before the end of the day but never did so. A week has gone by now. I DEFINITELY WOULD NOT RECOMMEND THiS DR. TO ANYONE. It's like they take advantage of you if you have never been there as it was my first time there. When I also asked how much the Dr. Asked to consultant when you pay cash they gave me 2 different amounts who h did not make sense. I TRULY REGRET VISITING THiS DR. BECAUSE I COULD NOT GO TO MY FAMiLy Dr. That day.
0 replies
41 months ago
Pathetic service 2 years consecutively
If I could give half a star I would. From the time I booked my car via the website to me calling in to confirm and even till the last which was receiving my car after it had been service. Their service is just pathetic and it was the 2nd year in a row I experienced poor service from this dealer. The service consultant (Gladness) still has the nerve to make me a liar after giving feedback to Lorraine who called me days after the service, saying that I never said that I am a waiting-customer when I emphasized that to her as well as when I called to confirm my booking for the 02/12/2022. I was the 5th car in line that day and even after saying I am a waiting client, they assured me the car would be back and in time for my appointment for 12pm elsewhere, to my surprise, more then 4 cars were collected before mine. It took them 3hours 30minutes + and my car was not even washed properly after returning it, if I had waited for them to wash it properly I was going to be late for my 12pm meeting. THEY DONT EVEN COMPLETE THE WRITING IN THE SERVICE BOOK!!!
0 replies
60 months ago
Unethical business practices
I would like bring to your attention the unethical and unproffessional business conduct of Elisha Tutorials They charge R1500 for the semester, per subject and offer classes once 1 week on the subject you singed up for as well as one-on-one assistance, assistance with assignments. I signed up with them as accounting i find abit challenging. However when class was supposed to start it was postponed for two weeks as the lecturer had to be out of the country due to personal reasons. At that time no one from their offices made us aware until more then 1 student posted questions to discuss a subject matter and to confirm class starting time then we were told that the lecturer is out of the country. The email address given on their whatsapp profile seemed to not have not worked as i sent an email prior to asking my questions on the whatsapp group and never got a reply for more then 14 days even till now. I was removed from the class as i did not want to co-orperate with their way of making up for tutoring hours missed by the lecturer/tutor. The tutor wanted all students to send him our Unisa credentials to log in a day before assignment was due so that him and he's team can do the assignment on our behalf, i called him out on unethical business practises and said that where is the learning in that! and he removed me without re-imber*****t of what i already paid. My issue here is not with the money i lost to them but to warn other students from avoiding this in future. How they got my number to send me that ad of their services is still a mystery to this day. I have my suspicions that the unisa student officers sell our information to them but still to be proven because they approached me before i could search for a tutors on the web. Lastly, their reviews where abit sketchy as they were all in a space of the last 6 months only but they have "been around for 11 years".
0 replies
76 months ago
Thou shall receive RIP-off if thou contract comes to an end
I called in at the beginning of October (1.10.2019) to give notice as my contract comes to an end the end of October to cancel my entire contract with 2 phones. Unfortunately staff who were listening to the #yannos or whatever did not submit my full request, instead only cancelled 1 number and then I was left with the other which was the free phone and airtime by the way. I queried twice in November (7th and 20th) and requested them to listen 2 my call where I have given that instruction after (this is whilst I'm still being deducted for something I did not want and I did not even use the airtime after November). In December i spoke to an alleged Supervisor, named Ady, whom I repeated my frustrated story with and was promised to get feedback by the end of business, that was as on 10:26am 10.12.2019. As per usual, they disappointed again like Mabena and on the 20.12.2019 I was debited yet again. I have been a loyal customer for more then 10 years and having been on contract with them for the last 5 years but this is what I have to go through since I did not want to upgrade or take a new contract. I'm writing this with absolute faith that no one in the vodacom complaints or whatever will even respond but with even poorer signal as of late I'm porting along with my whole family at the end of this month.
117 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)