Payment successful but they claimed it failed

I made payment for the virtual consultation and received a failed payment error but the money was taken from my account. I sent an email. From: Scheepers, Beverley B Sent: Monday, 15 November 2021 16:40 To: support@drderma.co.za Subject: https://app.drderma.co.za/consultation/process-payment?key=dba6oIhktPfTeaHUftGxp39hm6u2Idu9VtE7qPd66Tw6Nl5uQTFGe3dsr2TmJxyE&link=4669&id=2E16DE36F370CBEEBCED0FAB7EB8304E.prod01-vm-tx11&resourcePath=%2Fv1%2Fcheckouts%2F2E16DE36F370CBEEBCED0FAB7EB8304E.prod

Good day

I made payment for my daughter’s consultation, funds debited from my card but your website shows Payment failed. I also called the bank and they advised me that the payment went off my account. 9With a screenshot of the error.

I also called the bank and they advised that the money was taken from my account.