BS
Beverley S
Active since Nov 2013
21
Reviews
0
Industries
Reviews
21 reviews34 months ago
I really love Miway ...
I really love Miway but have a problem with the policy increase amount and is sad to leave them.
53 replies
34 months ago
Faith was friendly a...
Faith was friendly and explained the process simply so I could understand it
53 replies
37 months ago
They are always fast and reliable
They are always fast and reliable. Staff are helpful and friendly
53 replies
40 months ago
I booked a WeDrive t...
I booked a WeDrive trip as I always do this time of the year and Lerato was sweet and friendly.
132 replies
53 months ago
Unprofessional call centre & Billing issues
I signed up for an uncapped data contract on your website on 27th October 2021, router and sim was delivered on Friday 29th October morning at 10am. That afternoon I called the call centre to find out why the sim is not activated yet and I was told to go to a Branch to RICA the sim. After being sent from pillar to post by your call centre I stumbled upon the Self RICA option on your app, Why does your call centre agents not know this? Anyway, I self RICA the sim and was activated but still no access on the router. Then on Saturday morning I went to the Maponya mall branch and Bonisile assisted me with a sim swap because the sim card I was given was faulty. Spent over 4 hours at the store and was told that the Sim swap would take effect in 2 hours. After waiting 2 hours still no access to your network I then called the useless call centre again and was told to wait 24 hours for the sim swap to take effect. On Sunday the 30th Oct still no access to your network now I need to go to the store again. Get to the store then Bonisile told me that there's a block on the sim that she is not able to remove and that she needs to log an incident for it to be investigated. I was fed up at this point and asked for the contract to be canceled because I am still within the 5 day cooling off period. Then I was told that the store can't cancel the contract because it was done online we called the call centre and the call centre couldn't help because the department who does cancelations does not work on weekends and I must call Tuesday to request cancellation because the 1st November was a public holiday due to voting. I refuse to do this because then you are going to charge me cancelation fees all kinds of other fees and this should not be my problem. I just received my statement and Invoice no I600000042804313 and there we go as i said you're billing me for your issues. I said i didnt want the contract anymore, returned your router to the Maponya Mall store on the very same day and yet you're still billing me. I even logged a complaint on your Twitter page and they were also not able to assist me. I want this mess resolved immediately.
0 replies
54 months ago
Payment successful but they claimed it failed
I made payment for the virtual consultation and received a failed payment error but the money was taken from my account. I sent an email. From: Scheepers, Beverley B Sent: Monday, 15 November 2021 16:40 To: support@drderma.co.za Subject: https://app.drderma.co.za/consultation/process-payment?key=dba6oIhktPfTeaHUftGxp39hm6u2Idu9VtE7qPd66Tw6Nl5uQTFGe3dsr2TmJxyE&link=4669&id=2E16DE36F370CBEEBCED0FAB7EB8304E.prod01-vm-tx11&resourcePath=%2Fv1%2Fcheckouts%2F2E16DE36F370CBEEBCED0FAB7EB8304E.prod Good day I made payment for my daughter’s consultation, funds debited from my card but your website shows Payment failed. I also called the bank and they advised me that the payment went off my account. 9With a screenshot of the error. I also called the bank and they advised that the money was taken from my account.
0 replies
54 months ago
Great service
Pule assisted me with my claim. He was on point, friendly and kept me informed.
53 replies
55 months ago
Ayanda was understanding and calm
Ayanda was understanding and calm. Appreciate how she dealt the issues I have experienced and she helped me reduce e my premium. Thank you stay Ayanda
53 replies
56 months ago
THIEVES
I WANT MY MONEY, STOP IGNORING ME AND GICE ME MY ****** MONEY BACK I signed up for a month on month Fixed LTE Uncapped data package on the 3rd August, I called in the afternoon to follow up and was advised that my application is in progress. On the 4th August at 16:40 i called again and spoke to Vaneshree who told me that she is not able to pick up my application on their system, she could not even pick up a profile for me. On the 5 August @15:00 i spoke to Marsha who also told me that she is not able to pick up my application on their system, she could also not even pick up a profile for me. I subsequently went onto the website and cancelled my application. I made a few more calls during the same week with the same answer that they cant pick up my application on their system, nor could they pick up a profile for me. On the 10 Aug 8:30am Rebecca Naicker who asked me to send my proof of payment so that she could escalate, i sent her the proof of payment and never heard back from her either. On the 13 August i spoke to Hlengiwe @11:10 who transferred me to Tyrece who then transferred me to Muneiwa after being on the call for 1 hour, 43 minutes only to tell me that he could pick up my details for the first time after all the calls and emails i have made and my application is almost complete. I told him that i canceled the application so i don't know why its showing that the application is almost complete. He then told me that he is escalating the issue and transferring me to the billing department. I was then transferred to a ghost who never answered the call and had to end the call at 2h50m. On the 20 Aug @8am I spoke to Palesa, who then transferred me to Tebogo Mmako, i have sent Tebogo also emails to follow up but no one is responding to me. Today 2nd September i called again and spoke to Magdalene @9:25 who also told me that she would escalate and that i must send her an email with the details, I sent her the email but turns out the email address she gave me is incorrect as it bounced back to my mailbox. Herewith the email addresses i used to communicated besides all the calls made. '***********' Incorrect mail address 2 Sept 21 Tebego Mmako [ MTN South Africa ] <***********> Friday, 20 August 2021 08:58 *********** Tuesday, 10 August 2021 08:47 and Tuesday, 10 August 2021 10:17 and Tuesday, 10 August 2021 10:32 and Wednesday, 11 August 2021 12:15 and Friday, 13 August 2021 11:29 I paid R999 Plus R1 debited from my card to check that my card is legit. I want my money back plus interest as tomorrow the 3rd September it will be a full month since you have my money. I forgot to mention that on the 13th August Tyrece asked me to log a refund request ticket on the website. Logged with reference number ##SS000146, there's a response on the ticket dated 28th stating that the issue is escalated but still no contact made with me nor my money back.
318 replies
Review Distribution
5 Star
8 (38.095238095238095%)
4 Star
1 (4.761904761904762%)
3 Star
0 (0%)
2 Star
2 (9.523809523809524%)
1 Star
10 (47.61904761904762%)