Too important or too busy to care?!

I was referred to Dr Lorgat's practice by my GP in 2012 and had dealings with them until 2018. My overall experience with and impression of the general attitude of Dr Lorgat and his staff is that they are simply too busy or too important to care. This attitude is particularly manifest when it comes to patient follow-up, which is virtually non-existent.

I also had to grapple with their reluctance, tardiness and carelessness with regard to preparing and sharing clinical reports with interested parties like patients' referring doctors, insurers or medical aid schemes, or even patients themselves. In one instance, the clinical records sent to my insurer, Liberty Life, were mixed up with records of another patient. As a result of this mix-up - which Dr Lorgat's practice refused to rectify after I had overtly requested that they do so - my insurer could not process my claim. Furthermore, the insurer had committed on paper to cover all the costs (including tests) involved in the preparation of the clinical reports. This arrangement was clearly explained and acquiesced to by the practice. I was peeved and understandably shocked to see those accounts sent to me personally a couple of months later by a debt collection agency. Quite clearly, Dr Lorgat practice had not sent the accounts to the insurer as agreed simply because, true to form, they had not bothered to prepare the corresponding clinical reports which would have served as proof to my insurer that the services being billed had indeed been provided.

Much as I have no reason to doubt or question Dr Lorgat's technical competence or experience, I found his hands-off and rather aloof attitude both offputting and not in the least reassuring. For this and other reasons outlined above, I am afraid, I would not recommend the good doctor's practice.